Staff Engineer/Solution Architect, ServiceNow

Purpose Of The Position:

We’re searching for a Senior ServiceNow Engineer / Solution Architect to lead the creation and delivery of ServiceNow solutions. This role is pivotal in shaping our ServiceNow strategy, driving innovation, and ensuring scalable, secure, and future-ready solutions. 

The ideal candidate will bring deep expertise in ServiceNow architecture, App Engine development, security, and integration best practices, while also guiding the long-term roadmap and staying ahead of emerging platform capabilities.

You’ll collaborate with stakeholders across regions, translating business needs into robust, future-proof ServiceNow implementations. This is a high-impact role where your expertise will shape the digital backbone of our global operations.

This position is a Global Position and individual contributor.

Responsibility:

Solution Design

• Architect and design comprehensive ServiceNow solutions aligned with business and organizational goals.
• Develop technical designs including data models, workflows, and user experiences.
• Ensure scalability, maintainability, and compliance with corporate, security, and regulatory standards.
• Continuously enhance CMDB data accuracy and asset management practices using ServiceNow.

Application Configuration

• Forms (Build and Maintain)
• Establish best practices and support frameworks in agreement with IT Vendor.

Integration Management

• Design and manage integrations between ServiceNow and external systems using industry-standard protocols.

Technical Leadership

• Drive and Own the design and technology roadmap.
• Participate in design reviews and workshops with business.
• Stay current with ServiceNow technologies and trends to identify opportunities for innovation.
• Ensure data integrity and accuracy within the ServiceNow platform.

Stakeholder Management

• Collaborate with global business and IT stakeholders to gather requirements and provide updates.
• Align solutions with business objectives with ServiceNow SDM and Business System Owner.
• Ongoing dialogue with the Process Managers( Incident, etc) regarding the functionality of the tool.
• Align and Prioritize change proposals in collaboration with Process Managers and ServiceNow SDM.
• Provide technical support to ServiceNow users.
• Following Change and Enhancement Management Process (Release and Change).
• Create and maintain workflows, scripts, and business rules.

General Capabilities:

• Strong oral and written communication skills in English.
• Planning / Co-coordinating abilities
• ITIL process understanding at least at Foundation level and preferably at Intermediate level.
• Proactive and problem-solving mind-set.
• Understand the need to work cross-functionally.
• Sense for details
• Strong collaboration skills
• Business oriented. Experience and understanding of business requirements and the process of translating them into well-engineered and integrated technical solutions
• Structured
• Experience in IT Service management (ITSM), process improvement and reporting.
• Experience in Roadmaps
• Cross-culture communication: Collaboration with colleagues from diverse culture backgrounds, ensuring effective communication and understanding
• Ensure compliance with organizational policies and industry standards.

Qualification And Requirements:

• Minimum bachelor’s degree in computer science, information systems, engineering, software engineering or a related field & discipline.
• Minimum 5 to 7 years as a ServiceNow Designer or Architect.
• Strong knowledge of ITIL (Information Technology Infrastructure Library) best practices and IT service management processes with ITIL certification with a focus on IT Service Operations is strongly preferred.
• Track record of enabling and supporting citizen developers.
• Certified ServiceNow Architect (CSA) or ServiceNow Certified Professional – Designer (SCPD).
• Deep knowledge of ServiceNow architecture, development, and integration.
• Knowledge in Integration Hub, REST APIs, web services, and cloud computing.

Authority:

• Responsible for Process and Operations

Working Hours:

• Expected that at least 50% will be in Denmark Business Hours (Central European hours)