Business Analyst

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).

*This position requires being on-site 3x per week.

About The Role

We are looking for a Business Analyst to provide operational and technical support to legal specialists managing incoming law enforcement requests for data. This role will ensure that requests flow smoothly through our internal systems, help troubleshoot issues, and act as the first line of support in distinguishing between system-related problems and procedural/process issues.Key Responsibilities

Responsibilities:

• Support US legal specialists by maintaining and monitoring request workflows in case management systems.
• Troubleshoot system issues and escalate as needed, while identifying when issues are procedural vs. technical.
• Document common issues and contribute to process and system improvements by partnering with product manager on future requirements.
• Assist in preparing summaries, reports, and metrics related to request volumes and response times.
• Support process improvements by identifying workflow gaps and recommending solutions.
• Ensure sensitive information is handled securely and in compliance with our company’s privacy policies.

About You

The Essentials:

• 3–5 years in operations, system support, or legal/administrative support.
• Strong problem-solving skills with the ability to differentiate system errors from process gaps.
• Proficiency with workflow/case management tools.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to prioritize multiple tasks and meet tight deadlines.
• Experience working with sensitive or confidential information a plus.
• Familiarity with legal processes, privacy, or compliance regulations preferred but not required.

Key Competencies

• Collaboration: Works effectively with legal professionals, compliance teams, and cross-functional partners.
• Analytical Thinking: Reviews requests carefully to ensure completeness and accuracy.
• Adaptability: Thrives in a fast-paced, high-volume environment.
• Integrity: Demonstrates discretion and sound judgment when handling sensitive data.

At .Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

#Li-Hybrid #Li-Sdl1

Salary

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.