Client Service Advisor

Job Title: Client Technology Solutions Analyst

Let’s be unstoppable together!

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.
Learn more at www.circana.com.

What is the role & team?

Join our Global Professional Services team as a Client Technology Solutions Analyst, where you will be instrumental in bridging the gap between client needs, business objectives, and cutting-edge technology solutions, particularly supporting our new Private Cloud clients.

This role is for more than just a service provider; we are seeking a consultant-minded go-getter who is client-obsessed, a liquid thinker who thrives at pace, and is bold and brave in challenging the status quo. We are a team that values being part of a successful business and building partnerships based on trust, deep knowledge, respect, and unwavering support.

We are passionate about technology and AI and how it can be leveraged to solve our clients' most pressing business challenges. You will be a key player in understanding our clients' world, becoming their trusted partner, and proactively identifying opportunities for innovation and efficiency. Curiosity, accountability, and a positive, questioning mindset are at the core of our team's DNA – we don't just aim to meet expectations, we strive to exceed them.

You will work collaboratively with global Circana teams, acting as the vital link to ensure seamless, unified support and strategic technological partnership for our clients.

What will I be doing day to day?

As a Client Technology Solutions Analyst, your days will be dynamic and focused on driving value through technology and insight:

• Take ownership of client technology deliverables, ensuring timely execution and immaculate quality that aligns with technical specifications derived from client needs.
• Act as the primary liaison, translating complex client requirements and business challenges into clear, concise technology specifications for both new development and the optimization of existing solutions.
• Proactively question everything to deeply understand the client's operational processes and how their Liquid Data solution, alongside other technologies (including exploring the potential of AI), can be leveraged for maximum efficiency and impact.
• Consult with clients to identify business needs and opportunities for technological advancement, building strong relationships and partnerships based on your ability to understand their world and propose innovative solutions.
• Collaborate closely with internal technology and product teams, acting as the client's advocate to ensure technical solutions directly address articulated and underlying needs.
• Support the implementation of technology solutions by building strong relationships with key client stakeholders, guiding them through technical capabilities and possibilities.
• Identify opportunities to increase technology adoption and enhance client satisfaction by ensuring solutions are intuitive, effective, and aligned with their evolving needs.
• Support clients in the design and development of reports, dashboards, and visualizations, translating their information requirements into technical design specifications.
• Stay current with advancements in technology and AI, identifying how these can be applied to address customer needs and improve our service delivery.
• Maintain diligent record-keeping, including detailed documentation of client requirements, technical specifications, and delivery trackers.
• Actively participate in client and internal meetings with a positive, inquisitive attitude, ready to ask the right questions and challenge assumptions to ensure the best outcomes.
• Know when to seek assistance and be comfortable asking clarifying questions – there are no "stupid" questions when it comes to ensuring client success and technical accuracy.

What are we looking for?

We are seeking an individual who embodies the following characteristics:

• An authentic optimist with a genuine passion for solving problems and driving progress.
• Intensely curious – you love to understand the 'why' and 'how' behind things, especially when it comes to technology and client challenges.
• Highly accountable for your actions, your deliverables, and the success of your clients.
• Comfortable and adept at building strong, professional relationships with both external clients and internal technical and business teams.
• Deeply committed to giving your best for your team and ensuring our technology solutions exceed client expectations.
• Confident in making informed decisions, weighing options and considering the technical and business implications.
• Highly organised, with meticulous attention to detail in managing documentation, communication, and time.
• Passionate about technology, AI, and their application in solving real-world business problems.
• Previous experience translating client requirements into technical specifications (highly regarded).
• Previous experience building relationships with clients (beneficial).
• Experience with Unify and a strong working knowledge of Excel and Outlook are beneficial.

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