Senior Sales Manager

Check availability and quote rates for International Wholesale group bookings and additional group bookings with Ad Hoc.

Assist in the ongoing maintenance/development of all Leisure/Wholesale accounts.

Travel domestically and internationally. Representing the hotel at Leisure Sales related events including trade shows, receptions, client dinners and sales calls.

Manage Human Resource responsibilities for the department.

Create and maintain a work environment that promotes teamwork, performance, feedback, recognition, mutual respect and employee satisfaction. Ensures departmental practices are compliant with company policies and legal requirements.

Oversee hiring practices/standards and ensure training programs reflect appropriate employee development guidelines.

Create weekly Leisure/Wholesale group specification sheets which contain all relevant information about the group. Including confirmed rates, group contact information, in and out dates, special requests, arrival and departure times, and accounting breakdowns. Notify all departments by distributing spreadsheets to help them prepare staffing levels and for upcoming group arrivals.

Communicate and confirm receipt of stop-sells to stop accepting any new reservations to avoid over selling.

Issue rate revisions to slow down room pick-up and increase room block adjustments when more business is desired for all Wholesale accounts.

Maintain and update all Leisure/Wholesale contact lists and databases.

Conduct property site inspections/hotel tours to highlight areas around the hotel.

Explain what is offered in terms of amenities, guest rooms and suites, restaurants, bars and lounges, shows, casino, and other services in hotel tours/inspections.

Train and provide backup, when necessary, for the Leisure Sales Data Coordinator on office procedures, department coverage including answering phones, filing, and correspondence in accordance with general office procedures.

Maintain a professional appearance and positive attitude.

Perform other duties as requested by the Director of Sales and Vice President of Hotel Sales & Marketing.

Qualifactions

• High School Diploma required.
• Associate’s Degree in a related field required. Further college education preferred.
• Minimum 2 years of Clerical or Front Desk experience with 1 year in Hotel Sales Handling Leisure accounts required.
• Proficiency in Microsoft Word, Excel, and Outlook required.
• Ivvy knowledge preferred.
• Good organizational and proofing skills required.
• Travel is required.
• Bi-lingual (Spanish and other languages) preferred.
• Knowledge of office equipment is preferred.