Microsoft 365 Administrator / Help Desk & Web Admin

Job Title: Microsoft 365 Administrator (primary) / Help Desk & Web Administrator

Job Type: Full Time/Salary – must be eligible to work in the United States and not require sponsorship

Job Location: In office position based in Washington, DC; some remote days may be available in the future.

Clearance Requirement: Ability to obtain and maintain a Public Trust or higher Compensation: $105,000 - $115,000

PLEASE NOTE - No third-party agencies or submissions will be accepted at this time.

THE COMPANY
Meridian Partners, LLC – a minority-owned and operated business – is one of the nation’s fastest-growing small companies and a 10-Time Inc. 5000 Honoree. Since 2002, Meridian has helped organizations maximize value from their ERP investments, ensuring that enterprise software, infrastructure, and functionality are optimized to meet each organization or agency’s strategic goals.  Meridian serves federal, state, and local governments, K-12, and commercial organizations.

THE OPPORTUNITY
The Meridian Partners seeks a versatile and proactive Microsoft 365 Administrator with 3–5 years of hands-on experience whose primary role will be to support enterprise collaboration, user productivity, and system stability within the Microsoft 365 space. This multifaceted role also includes minor Tier 1-2 Help Desk support (3-5 service tickets per week) and Web development/maintenance responsibilities (8 updates per month). The position plays a critical part in delivering seamless IT services and maintaining a secure, user-friendly digital environment for internal and public-facing systems.

What You Will Be Doing

Microsoft 365 Administration – Primary Role:

• Manage and support Microsoft 365 services: Exchange Online, SharePoint, Teams, OneDrive, Entra ID (Azure AD), and Intune.
• Administer users, groups, roles, licenses, and security settings.
• Monitor platform performance and resolve service issues or outages.
• Implement and enforce security configurations, including MFA, conditional access, and DLP policies.
• Create and maintain automated workflows using Power Automate and PowerShell scripts.

Secondary Responsibilities Include:

Help Desk Administration

• Provide Tier 1 and Tier 2 IT support to agency staff (in-person and remote) – Help desk receives 3-5 support tickets per week.
• Manage and track service tickets using the agency’s ITSM tool.
• Assist with setup, imaging, patching, and maintenance of desktops, laptops, mobile devices, and printers.
• Support onboarding and offboarding procedures (e.g., account provisioning, hardware setup).
• Maintain inventory and documentation for IT hardware and software assets.

Web Development & Maintenance

• Maintain and update agency intranet and external websites (e.g., SharePoint Online, WordPress, or Visual Studio/HTML-based sites).
• Ensure compliance with federal web standards including Section 508 accessibility guidelines.
• Collaborate with content owners to update web pages and implement improvements.
• Troubleshoot and resolve web-related issues, such as broken links, page load problems, or plugin failures.
• Perform quality assurance and user acceptance testing prior to site updates.

Additional Duties:

• User security/administration for two applications: the agency’s AgLearn system and Microsoft’s Dataverse application.

WHAT YOU WILL BRING FOR SUCCESS

• 3–5 years of experience with Microsoft 365 administration.
• Experience in help desk support, including ticketing systems and technical troubleshooting.
• At least 1 year of experience with basic web development and maintenance (e.g., HTML, CSS, JavaScript, CMS platforms).
• Basic knowledge or background in Microsoft’s Dataverse application.
• Strong understanding of Windows 10/11, Office Suite, and enterprise tools.
• Familiarity with federal IT security practices and compliance standards.
• Proficient in PowerShell and basic scripting.
• Excellent communication and documentation skills.

Required Qualifications

• Required Certification: MD-102 Endpoint Admin Associate (replaces MD-100: Managing Modern Desktops / MD-101: Windows Client Security) or Microsoft 365 Certified: Modern Desktop Administrator Associate (preferred)
• Deploy and upgrade windows operating system
• Configure and manage connectivity, storage, and data access
• Secure devices and data using Microsoft Intune and Defender
• Manage identity, access, compliance policies and configuration profiles
• Use tools like Window Autopilot, Azure Virtual Desktop, and Microsoft Entra ID
• Experience with federal government agencies or contractors.
• Familiarity with SharePoint Designer, WordPress, or Drupal.
• Understanding of FedRAMP, FISMA, NIST, and Section 508 compliance

The Team

You will work alongside a passionate, high-performing team dedicated to transforming public sector organizations. Our team brings deep knowledge, collaboration, and a client-first mindset that ensures success even in the most complex environments. You'll be supported by leaders who understand both the technology and the mission of public service.

Benefits

In addition to comprehensive medical, dental and vision coverages, Meridian provides a collaborative people-centric culture with a focus on work-life balance as well as:

• Generous Time-Off Policy
• 401(k) – company match and immediate vesting
• Company-paid Life Insurance
• Financial Coaching
• Employee Assistance Program (EAP)
• Caregiver Support Program
• Health Care Support Program
• Adoption Assistance Program
• FSA/HSA options
• Marketplace Perks – including discounts on wellness, travel, and pet insurance
• Optional (employee-paid) Short/Long-Term Disability, Critical Illness & Accident insurance

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  No third-party agencies or submissions will be accepted.

Applicants have rights under the following Federal Employment Laws: Family Medical Leave Act , U.S. Equal Employment Opportunity Commission and Employee Polygraph Protection Act (EPPA).