Customer Experience Representative - French Speaking

About The Flex

• At The Flex, we’re on a mission to revolutionize the global rental industry. Renting a home should be as easy as buying something on Amazon — simple, fast, and borderless.
• Our proprietary Property Management System (PMS) powers this vision, enabling seamless guest experiences and hassle-free operations for landlords across the world.

We’re building a team of A-Players — ambitious, proactive professionals who thrive in fast-paced environments and are driven by excellence.

Position Summary

As a French-speaking Customer Experience Representative at The Flex, you’ll be the first point of contact for our guests and landlords, ensuring smooth communication, fast problem resolution, and an exceptional rental experience from start to finish.

• You’ll manage inquiries, support bookings, and leverage our in-house PMS to deliver efficient, world-class service.
• This is an opportunity for someone who is empathetic, detail-oriented, and passionate about helping people — someone who takes pride in making every interaction count.

Key Responsibilities

• Customer Support: Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone — in both French and English.
• Booking Assistance: Support guests through the reservation, check-in, and check-out process using our PMS tools.
• Problem Solving: Investigate and resolve issues efficiently while maintaining a positive and empathetic tone.
• Knowledge Management: Document all customer interactions, feedback, and resolutions accurately in our system.
• Collaboration: Work closely with operations and tech teams to identify recurring issues and suggest improvements.
• Upselling & Retention: Recognize opportunities to enhance guest stays and strengthen long-term relationships with landlords.
• Fluent in French and English (written and spoken).
• Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms.
• Strong communication and interpersonal skills.
• Booking Assistance: Support guests through the reservation, check-in, and check-out process using our PMS tools.
• Problem Solving: Investigate and resolve issues efficiently while maintaining a positive and empathetic tone.
• Knowledge Management: Document all customer interactions, feedback, and resolutions accurately in our system.
• Collaboration: Work closely with operations and tech teams to identify recurring issues and suggest improvements.
• Upselling & Retention: Recognize opportunities to enhance guest stays and strengthen long-term relationships with landlords.
• Fluent in French and English (written and spoken).
• Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms.
• Strong communication and interpersonal skills.

What We’Re Looking For

• Highly organized, capable of multitasking and staying calm under pressure.
• Tech-savvy — comfortable using PMS, CRM, and other digital tools.
• A problem-solving mindset with empathy, patience, and attention to detail.
• Be part of a company that’s redefining the global rental experience.
• Work with a supportive, international, and high-performing team.
• Real growth opportunities as we scale globally — this is not a dead-end role.
• Competitive compensation and performance-based incentives.
• Remote-first, flexible work environment.
• Highly organized, capable of multitasking and staying calm under pressure.
• Tech-savvy — comfortable using PMS, CRM, and other digital tools.
• A problem-solving mindset with empathy, patience, and attention to detail.
• Be part of a company that’s redefining the global rental experience.
• Work with a supportive, international, and high-performing team.
• Real growth opportunities as we scale globally — this is not a dead-end role.
• Competitive compensation and performance-based incentives.
• Remote-first, flexible work environment.

Why Join The Flex?

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