Producer Advocacy Representative I

Overview:

SageSure is seeking an enthusiastic Producer Advocacy Representative with experience providing white-glove service to our producers. This is an opportunity to grow your career with a young, growing insurance and technology company. While working with a friendly and supportive team, we will help you learn the foundation of our business in a role that will take you wherever you want to grow with us. 

As a Producer Advocacy Representative, you will provide high-quality support to producers by answering policy questions specific to post-bind changes, reviewing coverages to ensure our policyholders are adequately protected, and evaluating documents to ensure accuracy in handling. The ability to handle inquiries in a positive and professional manner, along with knowledge of insurance industry terminology, policies, and procedures, is required for this role.  The ideal candidate will be a problem solver and be effective handling difficult conversations with our producers.  Additionally, you will work closely with the underwriting team, managing the initial review of inspections, processing changes to the policy when authorized to make decisions, and deferring to an underwriter when not empowered to make underwriting decisions. 

If you are genuinely excited to help customers, are patient, empathetic, and passionate about communication and problem-solving, which comes naturally to you, then you may have what it takes to begin this journey with us. 

What You’D Be Doing:

• Support insurance producers over the phone and email within a contact center environment 
• Identify and assess the needs of customers, and provide accurate and complete information by using the right methods/tools 
• Meet individual and team performance targets 
• Review property inspections for admitted and non-admitted products, fully handling concerns within your authority, and engaging underwriting on the remainder 
• Handle post-inspection inquiries from producers, including the Replacement Cost and Coverage A inquiries  
• Process policy changes, including endorsements and coverage inquiries 
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution 
• Follow communication procedures, guidelines, and policies 

 We’re looking for someone who has: 

• At least 2 years of experience within the insurance industry and/or contact center service experience  
• Internal candidates: at least 1 year of insurance experience with 1 year of SageSure Contact Center experience 
• Professional telephone, email, and communication skills 
• Computer skills in various applications, including Microsoft Word, Outlook, and Excel 
• Strong work ethic, punctual, dependable, with a history of good attendance 
• Proven successful customer support experience  
• Track record of achieving targets and goals 
• Excellent verbal and written communication skills 
• Customer orientation and ability to adapt/respond to different types of characters 
• Ability to multitask (specifically while talking with customers and resolving their inquiries) 
• Proficiency in navigating Windows-based computers and using multiple software applications across two monitors 
• High school diploma or equivalent 
• Ability to work 8:00 AM to 8:00 PM EDT Mon-Fri, and occasional overtime on Saturdays from 10 AM to 3 PM 

Highly Preferred Candidates Also Have:

• Associate’s Degree 
• Experience supporting both Personal Lines and Small Commercial (BOPs)  
• Property & Casualty Insurance License is a plus, but is not required 
• Bilingual Spanish speaking 

About the Policy Services Team at SageSure: 

Helping customers and a service mindset are at the core of SageSure’s Policy Services team approach. Policy Services roles are directly responsible for building the brand, and we take that very seriously at SageSure. Our Policy Services team is the voice of SageSure—having frequent connections with our customers. Serving the customer is fulfilling and a great way to learn about the insurance industry. Policy Services roles have career progression paths built-in, and with all the industry knowledge you’ve gained, you’ll be primed for advancement within the department or across the company. The nature of the work requires constant interfacing with other teams, including underwriting, sales and marketing. As a part of this growing team, you’ll experience a fast-paced environment that requires dynamic involvement and provides accelerated learning. 

About SageSure:
 
Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders. 
 
SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington.  
 
SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.
 
SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.
 
Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.