Talent Partner, GTM

Plain is redefining customer support for the next generation of B2B companies. We’re building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships.

B2B customer support is undergoing a seismic shift. AI is transforming the way companies engage with customers, shifting support from a siloed function to a company-wide effort across Slack, Discord, and in-product experiences. The old way - slow, manual, and disconnected - no longer works.

Some of the world’s most forward-thinking companies, like Cursor, Ashby, and Sanity, trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI.

We’re a small team and have offices in SF and London. This role is based in our SF office with an expectation of 3+ days/week in person.

Why This Role Is Special

We’re building the next generation of customer support, and we’re looking for our first recruiter in SF, initially focused on building our GTM team here. This is a big role for us - you’ll shape how we bring Sales, Marketing, and CS talent into the team, help grow our presence in SF, and set the tone for how we scale from here.

What makes it special? You won’t just be hiring, you’ll be shaping the way we hire - creating an experience and approach that reflects who we are and the kind of company we want to build. Every hire you make will leave a mark on our culture and have a direct impact on our growth.

You’ll also work closely with Lucas, our Talent Partner in Europe. He’s focused on product and engineering, while you’ll own GTM. Together you’ll share ideas, compare notes, and make sure our approach to hiring feels consistent across the whole company.

What You’Ll Do

We want to build a GTM team that people look back on as a formative chapter in their careers - a place where they learned fast, worked with great people, and did their best work. You’ll help us make that happen by finding, attracting, and hiring exceptional people who bring hunger, humility, and integrity to everything they do.

• Build a world-class candidate experience: Make the process fast, thoughtful, and transparent. Every candidate should leave feeling respected and energized, whether they get the job or not.
• Own GTM hiring: Lead full-cycle recruiting across Sales, Marketing and CS. Partner closely with Youmna (Head of Opes) and Simon (CEO) to define what great looks like for each role and how to find it.
• Source outstanding talent: Plain’s brand in SF is still being built, so this role is about creating momentum - reaching out, connecting, and selling great people on the journey we’re on. You’ll make sure top talent knows who we are and why Plain should be part of their story.
• Shape how we hire: Create simple, scalable frameworks that help us make better decisions and move fast without compromising quality.
• Bring talent insights: Share what you’re seeing in the market - trends, comp data, candidate feedback - to help us stay competitive and sharp.
• Build Plain’s presence in SF: We want someone who’s excited to host events, meet great people, and make Plain known as one of the best places to work.

This Is A Great Fit If You…

• At least 5 yrs of experience recruiting for GTM roles at early-stage B2B SaaS companies.
• Are hands-on and proactive, quick to source, follow up, and close without letting things slip.
• Have strong networks in Sales, Marketing, or CS and know how to tap into hidden talent.
• Communicate clearly and thoughtfully with candidates and teammates alike.
• Balance scrappiness and structure, are happy working through ambiguity while putting better systems in place.
• Have worked as part of a global team and value async work as much as real-time collaboration.
• Are based in San Francisco (or open to being here most of the week). You’ll spend at least three days a week in the office Tues-Thurs, starting your day early to overlap with our team in Europe.
• Are excited to take Plain’s recruiting to the next level by building on what’s already in place and shaping how we grow GTM in SF.

This Won’T Be The Right Role If You…

• Don’t enjoy sourcing - outbound is a huge part of how we hire.
• Want to specialize in just one function - here you’ll be recruiting across Sales, Marketing, Support and Success.
• Need everything figured out - we’re a small team, and ambiguity is part of the job.
• Aren’t interested in working in person - this role is based in San Francisco, and we work together in the office at least 3 days a week.
• Struggle with async-first collaboration - our team is spread across time zones and we rely heavily on written communication. We’re a Slack-first company, not a meeting-first one.