HN/Mobile Tech Writer II

The primary purpose of this role is to write, edit, and project manage end-user documentation for NETGEAR hardware products and software applications. The ideal candidate possesses excellent written and verbal communication skills, has experience with DITA XML, and is a superb analytical thinker who can simplify complex topics for a non-technical audience.

This is a full-time hybrid position based in NETGEAR's Richmond, British Columbia office.

Key Responsibilities:

• Create task-oriented documentation for new products in a fast-paced business environment.
• Update existing hardware and software documentation.
• Collaborate with internal design teams to create product illustrations for documentation deliverables that meet NETGEAR branding requirements, quality standards, and the overall project schedule.
• Track documentation deliverables as part of an overall product development schedule.
• Participate in peer editing of documentation deliverables.
• Work closely with project engineers and product managers to clarify and resolve issues.
• Work cross-functionally with local and remote teams, including software and hardware engineers, product management, QA, tech support, localization, and marketing.
• Distill and communicate technical information to audiences with a wide range of technical knowledge.
• Follow departmental and company policies to create and release documentation.
• Manage multiple projects and readily adapt to changing priorities.

Required Qualifications:

• 3+ years of experience in a technical writing, information development, or other documentation-focused role.

• Bachelor’S Degree.

• Curiosity and willingness to learn new concepts and technologies.
• Proven excellence in writing end-user documentation in clear, concise English.
• Experience with topic-based, task-oriented technical writing.
• Mastery of English grammar and punctuation.
• Ability to comply with style guidelines.
• Ability to work both independently and collaboratively, and to direct the work of others.
• Strong organizational skills and attention to detail.
• Experience writing documentation in DITA XML.
• Experience with DITA authoring tools, preferably Heretto or other CCMS.
• Proficiency with JIRA and Confluence.

Preferred Qualifications:

• Knowledge of networking technologies.
• Knowledge of cellular device technologies.
• Proficiency with Adobe InDesign.
• Experience with print document design and production.
• Experience with Adobe Illustrator, Acrobat Professional.

Company Statement/Values:

At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live.  

We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together. You’ll find our values woven through our processes, present in our decisions, and celebrated throughout our culture. 

We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you've got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity. 

NETGEAR hires based on merit. All qualified applicants will receive equal consideration for employment. All your information will be kept confidential according to EEO guidelines.