IT Help Desk Technician - Second Shift

Millennium Space Systems.com

Office

El Segundo, CA

Full Time

Company Overview
Millennium Space Systems, A Boeing Company delivers affordable, high-performance space systems for exacting customers. At Millennium, you will be part of a close-knit team working on exciting technological problems. We work in an open environment where ideas are shared across all disciplines, and there are ample opportunities for advancement based on excellence. Superstars are welcome.

At Millennium, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company committed to fostering an environment for every teammate that's welcoming, respectful and innovative, with great opportunities for professional growth. Find your future with us.

Job Summary
The IT Help Desk Technician will provide technical support and assistance to Millennium employees and contractors, whether on the phone or in person. This role’s primary goal is to ensure a client's satisfaction and ability to properly operate any PC or technology they may be having trouble using. This role requires the ability to work second shift.

This position's internal job code is Technical Support - Help Desk. Our team is currently hiring for level 2.

Responsibilities

Manage Help Desk tickets in a timely and organized manner using Service Now ticketing system
Responds to customer issues via phone, email, and computer chat to provide customer assistance
Documenting customer interactions
Run diagnostics to resolve customer reported issues
Experience supporting new employee (Onboarding)
Escalate issues as needed to the next Tier of IT support
Install, make changes, and repair computer hardware and software
Follow up with customers to ensure issues are resolved

Minimum Qualifications

Technical degree or 2+ years of experience working in a help desk role
Proficiency with Dell Computers utilizing Windows 10/11
Excellent oral communication skills
Detail oriented
Highly organized with strong ability to keep Help Desk tickets in order
Ability to diagnose and resolve basic computer, mobile devices, and printer technical issues
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Security Clearance Post-Start is required.

Preferred Qualifications

Experience with Active Directory
Experience with Office365 enterprise
Experience with IP Phones
Experience with Windows 10/11
Experience supporting new employee Onboarding
Microsoft Certified Systems Associate
CompTIA A+ certification
CompTIA Security+ certification

Summary Pay-Range
Please note that the salary information shown below is a general guideline only of what is reasonably expected to be paid for the position. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

Level 2: $29.82-$43.87

Before applying, please note:
Millennium is DDTC-registered, ITAR-compliant Company. This position is located at a facility that requires special access. Applicants MUST be U.S. citizens and eligible for a security clearance. Additionally, applicants must be willing to apply for and maintain a security clearance. We encourage all interested candidates to apply for any open position for which they feel they are qualified.