Command Center Specialist (Nights)

Who We Are

Core Scientific is a leading provider of infrastructure for high-performance compute in North America. Our mission is to accelerate digital innovation by scaling high-value compute rapidly, efficiently, and responsibly.  We transform energy into high-value compute with unmatched efficiency at scale. The company is a $5B publicly traded (NASDAQ: CORZ) company.

We power AI, HPC, and other next-generation data center workloads demanding exceptional computing power, in addition to our digital asset mining operations.  We own and operate nine data centers in seven states housing advanced infrastructure for our customers.

What sets us apart? We have an entrepreneurial culture, a "can-do" and collaborative attitude, and we own and control our infrastructure. These strategic advantages enable us to maintain operational excellence, increase efficiency, and rapidly deploy cutting-edge innovations developed by our team of experts.

Join us and accelerate your career alongside our groundbreaking journey. We seek smart, creative, and collaborative professionals who thrive in a fast-paced, results-driven environment. Ready to be part of something exceptional? Apply today and make an impact at Core Scientific.

Title

Command Center Specialist (Nights)

Reports To
Command Center Manager

The Job

The Command Center Specialist is responsible for monitoring all dashboards, data centers, and incident changes while also documenting and communicating all impactful events to the client and leadership. The Command Center Specialist is also responsible for monitoring operations and will need to communicate day-to-day security issues, respond to and address security concerns as they arise, and document all incidents in detail. 

Responsibilities

• Analyze operational data and organize it accordingly.
• Monitor and evaluate price points regularly for hash price, energy, and BTC.
• Support all incidents, changes, and service requests within the data center space in a timely manner.
• Document all major incidents and notify all teams involved in recovery within the data center space.
• Draft concise and accurate situational reports. Prepare and present briefing materials.
• Coordinate with the managers on physical access control systems, identity management, facilities access, and access needs for special events.
• Monitoring of the data center space and reporting of any suspicious activity.
• Coordination with on-site teams to take necessary actions during emergency scenarios such as weather, fire, and active shooter.
• Work as a member of a team to continuously improve operational effectiveness, improve SOPs, and deliver support to the customer.
• Position requires long hours; night, weekend, and holiday work; and managing stressful situations and conflict resolutions.
• Foster open, respectful, and professional communication both within the team and with coworkers, teammates, and leaders across the organization.
• Performs other duties as assigned.

NOTE: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities.

Qualifications

• An associate degree in a related field of study equivalent experience is required.
• 3+ years of operations center, command center or mission-critical experience.
• Expertise in Microsoft Office Suite, including Excel, Word, and PowerPoint, is required.
• A strong understanding of the Windows operating system is required.
• Strong IT troubleshooting skills – network, platform, and storage required.
• Willingness and ability to learn new technologies and applications required.
• Strong verbal and written communication skills required.
• Experience with IP Cameras required
• Experience with Access Control required
• Shift work; flexibility in work hours is required
• Ability to prioritize and multi-task in a fast-paced environment
• Professional demeanor and excellent interpersonal skills
• Excellent oral and written communication skills
• Understanding of BTC mining operations and standards
• Strong understanding of data center infrastructure preferred.
• Experience with Atlassian applications such as Confluence, Jira preferred
• Experience with Slack, Zabbix, Sigma, and Zoom preferred.
• Basic knowledge of data center principles is preferred.
• General electrical engineering knowledge preferred.
• An understanding of ITIL delivery concepts is preferred.
• Experience or Certification(s) with Genetec Security Software preferred.

Location

 Austin, TX. Occasional travel between data centers.

Travel

Minimal travel may be required as needed.

Work Environment

This job is operated in a professional office, warehouse, and data center environment. It routinely uses standard office equipment, including laptop computers, photocopiers, smartphones, ladders, forklifts, and scissor lifts.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands, and lift up to 50 pounds.  

• Position Type/ Expected Hours of Work
• This is a full-time position.
•  *** 12HR SHIFTS (3 nights on, 3 nights off; 4 nights on, 4 nights off)***

Supervisory Experience

No