ServiceNow Systems Administrator

Join Our Team as a ServiceNow Systems Administrator with Case Management Consulting! This role requires an active TS/SCI security clearance with Polygraph.     We are seeking a highly skilled and experienced ServiceNow Systems Administrator to join our expanding IT team. The ideal candidate will demonstrate a deep understanding of ServiceNow principles and best practices, along with a proven track record of effectively configuring, customizing, and maintaining ServiceNow instances in complex environments.    Responsibilities:

• Expertly configure, customize, and maintain ServiceNow instances to ensure they align with and proactively support the dynamic requirements of the organization, including incident management, problem management, change management, and other IT service management processes.
• Design, develop, and implement automated workflows and functionalities to enhance operational efficiency, improve user experience, and streamline critical processes across various departments.
• Troubleshoot, diagnose, and resolve ServiceNow issues effectively and efficiently, minimizing downtime and ensuring that users have access to the support they need.
• Provide high-quality technical support and guidance to ServiceNow users, addressing inquiries and resolving issues to ensure optimal usage of the platform.
• Stay current with the latest ServiceNow updates, features, and best practices, continually seeking opportunities for improvement and innovation within the system.
• Create and maintain detailed documentation for ServiceNow configurations, customizations, and workflows, ensuring that all stakeholders have access to clear and accurate information.
• Work closely with other IT teams and project stakeholders to ensure seamless integration of ServiceNow with other enterprise systems, aligning IT services with business objectives.
• Participate in regular security audits and assessments to verify compliance with organizational security protocols and best practices in system and data handling.
• Rigorously follow all established security protocols and procedures to protect sensitive information and maintain the integrity of the ServiceNow platform.
• Stay informed about new ServiceNow product offerings and pursue ongoing training, certifications, and accreditations.  

Required Skills and Experience:

• Must possess a TS/SCI clearance with a Polygraph and the ability to maintain this level of access.
• A minimum of 12 months of hands-on experience in ServiceNow administration, with a focus on configuring, customizing, and maintaining ServiceNow instances in a high-demand environment.
• Strong understanding of ServiceNow principles and best practices, with proven expertise in optimizing the platform’s capabilities.
• Proficiency in scripting languages, particularly JavaScript and Python, to create custom scripts and enhance automation within ServiceNow.
• Exceptional problem-solving and troubleshooting abilities, with a knack for analyzing complex issues and implementing practical solutions.
• Excellent written and verbal communication skills, enabling clear interaction with technical and non-technical stakeholders, as well as the creation of comprehensive documentation.
• Demonstrated ability to work both independently and collaboratively as part of a team, showcasing adaptability and a commitment to achieving team goals.

CASE Management Consulting is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, pregnancy, childbirth, lactation and related medical conditions, genetic factors, military/veteran status, or other characteristics protected by law.