Senior Software Engineer II

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

Are you passionate about working with the most cutting-edge technologies, including AI, big data analytics, LLMs, data mining, and business intelligence (BI)? Are you looking to become part of a world-class engineering team? Do you aspire to contribute to a globally recognized, pre-IPO leader in technology?
If so, your dream job awaits you at Talkdesk. We are the global leaders in customer experience solutions powered by AI. Our mission is to elevate the customer service experience through our innovative cloud-based AI and big data technologies. We are currently seeking a Senior Software Engineer to join our AI engineering team and help move our ambitious vision forward.     Job Responsibilities:

• Develop and deliver a cloud-based data foundation system and AI agent platform. This involves leveraging AI/ML models, applying prompt engineering, and conducting data analysis across all data types—unstructured, semi-structured, and structured. Additionally, utilize technologies such as data and pattern mining, business intelligence (BI), and data transformation and processing.
• Collaborate with team members and cross-functional teams, including data scientists, software engineers, product managers, and business stakeholders, to deliver a reliable, scalable service with assured AI quality.
• Ensure alignment with the technical design and the overall technology roadmap while adopting best practices effectively and independently. Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.  Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefits: 401(k) plan Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.  Paid Holidays: Talkdesk offers 14 paid holidays each year.  Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.  Method of Application: Apply online. Application Window: The application window is expected to close at least 60 days from the posting date. All questions or concerns about this posting should be directed to the Talent team at People.Support@talkdesk.com. Posted on October 7, 2025
• Pay Transparency Disclosure Template
• Pay Range (Base Pay):   $178,000 - $298,000

Work Environment And Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk Story Hinges On Empathy And Acceptance. It Is The Shared Goal Among All Talkdeskers To Empower A New Kind Of Customer Hero Through Our Innovative Software Solution, And We Firmly Believe That The Best Path To Success For Our Mission Is Inclusivity, Diversity, And Genuine Acceptance. To That End, We Will Hire, Promote, Work Along, Cheer For, Bond With, And Warmly Welcome Into The Talkdesk Family All Persons Without Regard To Ethnic And Racial Identity, Indigenous Heritage, National Origin, Religion, Gender, Gender Identity, Gender Expression, Sexual Orientation, Age, Disability, Marital Status, Veteran Status, Genetic Information, Or Any Other Legally Protected Status.