Professional I, Supply Chain Customer Services GC

Responsibilities:

• Answer in-coming telephone calls from Retailers, Sales Representatives, consumers etc. and provide quality service and solutions.

• Perform Basic Order Management Function:

a)   Track and maintain orders and order entry includes prop order, return order, credit/debit memo, comp order … etc.

b)   Resolve credit issues and allocation holds. Ensure accurate and timely delivery of products to accounts.

• Represent Responsible for monthly reporting and analysis 
• Handle all aspects of returns and claims interfacing with the customer and all internal stakeholders.
• Communicate professionally, efficiently and tactfully with customers, sales representatives and related parties through verbal and written communication.

Requirements:

• University Or Above

• Fluent In English

• 1-year consumer complaint handling experience
• Ability to handle difficult consumer complaint independently
• Customer service or order management experience in FMCG industry is a plus
• Ability to coordinate multiple tasks simultaneously and work within a team and across functions
• Detail oriented & good organization skills

• Strong Communication Skills.