Professional I, Supply Chain Customer Services GC

Responsibilities:

• Central Coordinator for all NSP returns in Taiwan:
• Manages RSO processing, document flow, exceptions, and incident handling.
• Liaises with logistics, warehouse, sales, and customer finance teams.

Primary Liaison for Key Accounts and Internal Partners(Sports Marketing)

Key contact window for TW accounts & HKTW Marketing

Order Management

Resolves issues like price, discount, and delivery discrepancies.

Maintains frequent communication with partners for prompt support.

Collaboration With Sales Team:

Provides expertise in order management and maintenance.

Enhances team performance with her deep understanding of processes.
 

Reporting:

Regularly provides reports on cancellations, order balance, shipment, order status, and returns to the SA team and partners.

Ac-hoc reports per requirement. 

Launch Management: order management & adjustment to support launch products and work closely with logistics inbound team to make sure on-time delivery for launch products  

Support For Nd Operations:

Acts as a key contact for ND partners in Taiwan, ensuring order, delivery, other issues support.