Client Support Engineer

6-month contract | IT Service Delivery | Support Users & Drive Service Excellence| Resolve second-level support issues

• Global Spirits & Champagne company with the world’s most iconic brands
• Be Proud to belong, empowered to perform & committed to care
• Convivial work culture | Social Events | Focus on sustainability

Salary/ Benefits

Product Allowance, Social Events

The Pernod Ricard Pact

Conviviality is our collective spirit; it is in our DNA and connects us beyond borders. We are Createurs de convivialite.

Everyone is empowered to Craft your path and through nurturing an enthusiasm for innovation and growth you will own your career.

Pernod Ricard is a business with a soul. Being responsible in a safe and sustainable way is how we will cultivate the future.

Crafting Premium Spirits

Our products are more than just the liquid in the bottle. They are comprised of a combination of exceptional ingredients, unique personalities, and authentic moments of sharing, all crafted with skill and passion.

Our ambition is to make Pernod Ricard, spirits, champagne, and wine the preferred house of premium brands & experiences.

Your Unique Contribution

This is a great opportunity to gain experience within a global business in this 6-month fixed term contract. Based in our Barangaroo office you will report into the Associate Director, Service Delivery APAC and offer first class customer service to the team in supporting and coaching new and existing employees with IT hardware and software operation.

We are looking for a convivial person who is focused on helping people to understand the broad range of IT systems and software which is used within Pernod Ricard.  You will resolve the second level support issues which have been escalated from the external service desk.

Just like our iconic brands we can offer you a career with a perfect blend of benefits, career opportunities, ethical responsibility all mixed with our culture of conviviality.  

This is a great opportunity to join a global company, not only with a portfolio of iconic brands, but with a leadership team who drive the agenda on career development, empowering you to reach your full potential.

• End-user IT Support – Provide timely resolution of incidents and service requests for Pacific users (desktops, laptops, mobiles, O365, meeting room VC, printing, etc.) in person or remotely.
• Office IT Operations – Manage IT assets, lifecycle refresh (laptops, mobiles), and maintain stock accuracy in ServiceNow.
• Local Project Support – Act as onsite IT contact for office moves, rollouts, or global initiatives (network upgrades, security deployments).
• Vendor Coordination – Liaise with external providers (e.g., HCL, telco, hardware suppliers) to ensure smooth delivery of services.
• User Satisfaction & Training – Build positive user experience through clear communication, floor-walking, and User training (coaching) when required.

Your collective spirit of Talent

As well as having a passion for challenge and being fiercely authentic, you will also bring:

• A strong hands-on knowledge of Microsoft Windows, Microsoft 365, Teams etc
• Ability to troubleshoot IT hardware (laptop, VC and meeting room equipment etc) and mobile device issues e.g. iPhone, iPad etc.
• Strong verbal communication with experience training others on applications
• Understanding on how to deliver a first-class customer care service and offer a Wow factor
• Ability to organise own work and prioritise according to incoming requirements.
• Become a creator de conviviality!
• Strong verbal communication with experience training others on applications
• Understanding on how to deliver a first-class customer care service and offer a Wow factor
• Ability to organise own work and prioritise according to incoming requirements.
• Become a creator de conviviality!

If you want to work for a Business with a soul who are connected beyond borders, then press apply now and submit a formal application! You too can be a Creator de Conviviality.

Alternatively send your resume and cover letter to PRWcareers@pernod-ricard.com with the job title in the subject line. (include salary expectations, notice period & residency status).

Only those with full, unrestricted working rights in Australia will be considered for this position.

Pernod Ricard “MyBlend of Benefits”

Fun Stuff

Product allowance - Spirits & Champagne | Tastings | Product Education | Flexi Work |Office Drinks & Events | Summer Hours

Serious Stuff

EAP | Great Parental Leave Policy | Skin Checks | Flu Shots | Income Protection Insurance | University Supported E-Learning Platform | Mental Health First Aid Skilled Workplace  

Feel Good Stuff

S&R Initiatives | Career Development | Volunteer Leave | Responsib’All Day

Diversity & Inclusion at Pernod Ricard

We are proud to be awarded Employer of Choice for Gender Equality and believe that building richly diverse teams and an inclusive culture are integral to delivering our business strategy.

We are committed to creating a diverse environment and are proud to be an equal opportunities employer – we welcome applications from diverse communities.

Job Posting End Date:

Target Hire Date:

2025-10-08

Target End Date:

2025-10-09