Internal and Change Communication Manager

Who Are We?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

As the Internal and Change Communication Manager, you’ll be at the heart of a major transformation programme impacting over 22,000 colleagues across a global business.

This 12-month fixed-term contract role sits within the Group Corporate Affairs function and reports to the Internal and Change Communication Director. You’ll be instrumental in shaping and delivering communication strategies that support change initiatives led by functions such as HR, IT, Legal, and Finance.

Based in Central London, with hybrid working (2–3 days onsite per week), you’ll collaborate with senior leaders, project teams, and communication networks across the business to ensure colleagues are advised, engaged, and supported throughout the change journey.

What You’ll Be Doing

• Develop and implement a comprehensive communication plan aligned with the programme’s change strategy.
• Develop engaging and informative content to drive awareness, understanding, and adoption of change.
• Write and edit emails, scripts, and other materials, including working with video production teams.
• Collaborate with internal stakeholders including project managers, change leads, and senior leaders.
• Coordinate with Group Communications and local business communication teams to ensure alignment.
• Manage a detailed communication project plan coordinated into the wider programme timeline.
• Track and report on communication efficiency using defined KPIs and metrics.
• Apply Microsoft 365 along with Viva Engage for communication delivery and management.
• Support tactical communication needs with hands-on content creation and delivery.
• Ensure consistency and clarity in messaging across diverse global audiences.
• Who We’re Looking For
• Collaborate with internal stakeholders including project managers, change leads, and senior leaders.
• Coordinate with Group Communications and local business communication teams to ensure alignment.
• Manage a detailed communication project plan coordinated into the wider programme timeline.
• Track and report on communication efficiency using defined KPIs and metrics.
• Apply Microsoft 365 along with Viva Engage for communication delivery and management.
• Support tactical communication needs with hands-on content creation and delivery.
• Ensure consistency and clarity in messaging across diverse global audiences.
• Who We’re Looking For
• A skilled communicator with a strong ability to simplify information to a vairety ofaudiences.
• Outstanding copywriting and editing skills with high attention to detail.
• Proven project management capabilities, able to balance multiple priorities effectively.
• Creative thinker who enjoys producing original and engaging communication materials.
• Experienced in developing and tracking SMART KPIs for communication initiatives.
• Proficient in Microsoft 365 and Viva Engage, with hands-on experience.
• Comfortable working with senior leaders and technical subject matter experts.
• Strong interpersonal skills with the ability to influence and build trust across teams.
• Experience working in global, multicultural environments.
• Thrives in fast-paced, matrixed organisations and adapts quickly to change.

Qualifications

• Extensive experience in internal and change communications, ideally within large-scale programmes.
• Background in global organisations; financial services or insurance experience is a plus.
• Demonstrated success in delivering communications in complex change environments.

What Do We Offer In Return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable Adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Fixed Term Contract (Fixed Term)