International Logistics Specialist - Japan / Tokyo

CRYOPDP, now part of DHL Supply Chain, has been dedicated to finding solutions for the transport of time - and temperature-sensitive products in the life science and healthcare industries for more than 25 years. CRYOPDP covers more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick pack kit preparation, express service and specialist courier. We are proud to be the preferred logistics partner of the life science industry and healthcare professionals for more than 4,000 companies worldwide.

Overall Mission

The International Logistics Specialist is responsible for organizing international shipments in line with temperature control requirements, Good Distribution Practices and the Group QA & EHS policies. He/she is accountable for the most appropriate transport solution in accordance with the CRYOPDP premium service offer and the customer's requirements

Main Contribution

Provide Operational Excellence

• Prepare a temperature control package (Conditioning of Temperature Controlled Packaging).  
• Communication with customers/suppliers/Local vendor/other offices

• Scm Work

• Inbound/outbound work for TYO warehouse (Insuring compliance with Import & Export regulations - Customs)
• Inspection new coming items and stock items work
• Activate / Plan with the Driver for pickups or deliveries
• Request costing from the suppliers (ad-hoc shipments)
• Send quotation to the customers (ad-hoc shipments)
• Submit completed shipments documents to CRYOPDP offices, service partners and/or customs brokers(Insuring compliance with Import & Export regulations - Customs)
• Download Data Logger and send to the customer
• Monitoring of transportation with Temperature Controlled equipment
• Deliver/Pick up on an ad-hoc basis to assist drivers
• Liaise with CRYOPDP service partners for updates, costs, routing options, etc.
• Check all costing and documents before passing to Finance for billing

Ensure the growth of retained customers to maximize / increase amount of business carried for every customer / Find new customers

• Ensure that all service failures & complaints are investigated and responded to as per CAPA process in place (both from external & internal customers)
• Showcase unique service features of CRYOPDP to increase value add solutions to customers
• Retain clients by providing the highest quality service to clients to satisfy or exceed their expectations
• Collaborate with the sales department to develop new customers

Track KPIs and liaise with the Quality Team

• On time-in-full service performance %
• Number of temperature deviations
• Number of airline and customs delays
• Number of CAPAs (Corrective Action Preventive Action) 
• Internal stakeholders and customers feedback
• Specificity on the job : The work schedule is 5 days a week
• On time-in-full service performance %
• Number of temperature deviations
• Number of airline and customs delays
• Number of CAPAs (Corrective Action Preventive Action) 
• Internal stakeholders and customers feedback
• Specificity on the job : The work schedule is 5 days a week

Skils Required

Profile /Experience

Fresh graduate (BA degree in Supply chain) with 1 / 3  years’ experience  in international logistics  with  a good understanding of Good Distribution Practices & Temperature Controlled solutions, and willingness to work  within the Pharma / Healthcare industry.

Organizational Position

Manager’s Position JP General Manager

Location Tokyo (Japan)

Required Skills

Profile (experience/ education) Fresh graduate (BA degree in Supply chain) with 1 / 3 years’ experience in international logistics with a good understanding of Good Distribution Practices & Temperature Controlled solutions, and willingness to work within the Pharma / Healthcare industry.

Language: Fluent in Japanese and good knowledge of English

Specific experience & knowledge required

• Strong knowledge of the institutional logistics and transportation at the local and international level (customs processes, incoterms…)
• Compliant with GDP, IATA guidelines
• Knowledge in dangerous goods regulations, passenger and cargo airlines. 
• Import / Export regulations

• Commercial Acumen

• Quality control, assurance related knowledge

Interpersonal Skills (“Essentials”)

• Customer centric with strong ability to creatively solve problems and “make it happen” mindset
• Excellent organizational skills and an ability to prioritize and manage high workloads in challenging situations and meetings deadlines
• Excellent communication skills (written & verbal)
• Strong desire to work in a company that has a mission to improve the health of people around the world.

• Attention To Detail

• High levels of energy, sound judgment and determination to achieve with a sense of urgency

• Team Player

• Strong willingness to learn and to grow within the company

Thank You!

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