Product Support Analyst I (OVERNIGHT Shift)

Hi, I'm Martha Garces, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. 

The Product Support Analyst serves as the first point of contact for external customer inquiries or incidents. Responsible for answering questions, creating tickets, and resolving basic issues. Escalates complex cases and collaborates with higher-level analysts.

We are looking for a Product Support Analyst who will:

• Handle initial customer calls and inquiries.
• Create and manage incident tickets.
• Resolve low-complexity issues and escalate when needed.
• Maintain communication with customers throughout the incident lifecycle.
• Assist internal teams with troubleshooting and service restoration.

Is this opportunity right for you? We are looking for candidates who:

• 1–2 years of customer service experience.
• Strong troubleshooting and technical skills.
• Clear written and verbal communication.
• Ability to manage incidents professionally and efficiently.
• Proficiency in Microsoft Office and basic computer use.

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Healthcare: Dental, Medical
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

• Employee Belonging Groups

• Work from Home, in-office, or hybrid
• Healthcare: Dental, Medical
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Location(S):

CO.Bogota.Office

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.