Customer Success Manager

General Information

Reference

1000009303  

Vacancy Details

Talent Pool

Sales - Digital Customer Success & Consultancy

Title

Customer Success Manager

Contract Type

Qa Ltd Permanent

Job Advert

Role: Customer Success Manager

Location: London 

Your role will be part of the wider Sales team, driving commercial success of Digital Subscriptions within the QA Group. You will be a point of contact for clients, working with many C-Suite and VP level partners, so you will need to demonstrate ability to lead, consult and advise clients on best practice and share industry knowledge.

Key Responsibilities:

You will manage a portfolio of enterprise and medium sized clients serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success whilst our New Revenue teams drive growth.
You will orchestrate overall relationships with assigned strategic and complex enterprise customers, which will include growing adoption, ensuring retention, and optimising client sentiment.
You will also work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships.
You will be responsible for setting up curriculums and programs with these clients, so need to have a curiosity and interest in our content, product offerings and how these solve for client needs.  

About You:

We are ideally looking for someone who has a solid track record in account management, customer success or sales ideally within the tech or education industry
Strong communication skills with the proven ability to engage and influence executive stakeholders in Fortune 50 companies and the ability to examine, synthesize, and present data to various stakeholders in the correct and compelling form.
A highly collaborative work style with the ability to work with and influence cross-functional teams, key partners will include the senior leadership team, Sales/New Business, Product, and Marketing
Knowledge of consultative sales techniques, competitor landscape, managed services

What We'Ll Do For You!

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Vacancy Location

Location

Uk, Other, Uk

Handled By

Handled By

• Vidita Kabbe - QA
• Kerry Firth

Primary Handler

Vidita Kabbe - QA

Last Name

Kabbe - Qa

Forename

Vidita

Email

Vidita.Kabbe@Qa.Com