O2C North America Analyst (Secondment 8 months)

Are you ready to make an impact in a dynamic and fast-paced environment? At GSK, we are looking for a Collections Front Office Analyst to join our team and contribute to the success of our NAM markets collections process. If you are detail-oriented, proactive, and customer-focused, this might be the role for you!

• Job Purpose:
• As a Collections Analyst, you will play a key role in ensuring the timely resolution of customer queries, driving collections efficiency, and supporting decision-making through overdue analysis.

Key Responsibilities:

• Handle large volumes of inbound and outbound calls, as well as manage the shared mailbox to address customer queries promptly.
• Liaise with internal teams to resolve customer concerns and follow up on collections activities.
• Execute accounting processes related to collections for NAM markets with precision and efficiency.
• Perform overdue analysis to provide valuable insights and support decision-making.
• Meet qualitative (QA) and quantitative (KPI) targets, including the reduction of overdue accounts and adherence to portfolio follow-up.
• Maintain professionalism and deliver excellent customer service in every interaction.

Role Requirements:

• Bachelor's degree in progress in Accounting, Business Administration, or a related field.
• Minimum 2 year of experience in collections processes within a shared service center environment; experience with Americas countries’ collections is a plus.
• Proficiency in SAP and Excel.
• Strong verbal communication, active listening skills, and ability to multitask effectively.
• Basic accounts receivable analysis skills and understanding of accounting processes.
• Proficiency in MS Office applications and English at B2+ level.
• Why GSK?Uniting science, technology and talent to get ahead of disease together.
• Proficiency in SAP and Excel.
• Strong verbal communication, active listening skills, and ability to multitask effectively.
• Basic accounts receivable analysis skills and understanding of accounting processes.
• Proficiency in MS Office applications and English at B2+ level.
• Why GSK?Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

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