Front Desk Operations Supervisor

Hourly Rate: $28.50Targeted Application Deadline: 11/03/2025

Are you looking for a place where meaningful moments are made together?  

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Front Desk Ops Supervisor at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity. 

Where great benefits lead to a life fulfilled. 

• Competitive Pay

• Medical/Dental/Vision/401k Opportunities

• Travel Discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support 
• Growth and Development Opportunities 
• *Benefit Eligibility will vary by position 
• Monthly associate recognition and reward programs 
• As a Front Desk Ops Supervisor, a typical day will include: 
• Professional Counseling & Family Support 
• Growth and Development Opportunities 
• *Benefit Eligibility will vary by position 
• Monthly associate recognition and reward programs 
• As a Front Desk Ops Supervisor, a typical day will include: 

Site Specific Perks

• Free On-Site Parking

• Department Celebrations

• Associate Appreciation Week

• Processes all guest check-ins, verifies guest identity, and form of payment, assigns rooms, and activates/issues room keys. 
• Accommodates guest requests, contacting appropriate staff if necessary.  
• Follows up to ensure requests have been met. 
• Compiles and reviews daily reports/logs/contingency lists.  
• Answers, records, and processes all guest calls, requests, questions, or concerns.  
• Secures valid forms of payment (e.g., credit card, cash) before issuing room keys.  

Guest Experience and Company Standards 

• Welcome and greet guests and anticipate and address their needs. 
• Interact with colleagues and guests professionally and promptly. 
• Contribute to team goals. 
• Always follow company policies and safety procedures. 

To Become a Front Desk Ops Supervisor at HVC:  

• Available to work various shifts, holidays, and both weekend days. 
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. 
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. 

We are committed to providing associates with benefits including:

• Medical/Dental/Vision Insurance (HSA & FSA available)

• Paid Time Off

• Paid Sick Leave per Colorado law
• Paid Holidays/Paid Floating Personal Days
• 401(k) Retirement Savings Plan
• Employee Stock Purchase Plan

• Group Life/Disability Insurance

• Tuition Reimbursement

• Employee Assistance Program

• Travel Discounts, including a family and friends’ rate

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.