Quality Assurance Clerk III

We’re thrilled that you are interested in joining us here at the Amynta Group!

The Quality Control Technician III is responsible for accurately reviewing work by other departments to ensure all steps were taken, paperwork was properly completed and calls were properly addressed and handled. A Quality Control Technician III is responsible for reporting of client, departments and individual metrics and provide trending data. A Quality Control Technician III is responsible for processing exceptions to process, billing inquiries and audit requirements.

Essential Job Duties And Responsibilities*

• Review work product of team members, client or department at set percentages, records accuracy and provides feedback.
• Summarize data in spreadsheets to provide to various Clients, Supervisors, and Managers.
• Daily use of Microsoft Excel to provide high level detail of various processes, trends and data for presentations.
• Responsible for professionally handling written or verbal communication concerning processes, existing or potential.
• Review steps taken by employee by either reading or listening to process steps taken.  Provide constructive feedback.  Ensure state laws were followed.
• Professionally communicate or obtain work with or from teams without disruption.
• Lift tubs or boxes of work up to 15 lbs.
• Make suggestion for process improvements.
• Assist supervisors or management as needed.  Provide pinch hits for supervisor or manager.
• Review and process billing for state websites.
• Coordinate and maintain information and visits with auditors.  Ensure teams have submitted proper documentation for audit.
• Review, process and educate concerning rejection and exception processes concerning various processes.
• Identify error trends.

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.