Sr. Operations Manager

EDUCATION & EXPERIENCE:

• High school diploma or equivalent.
• College preferred.
• Strong organizational and customer service skills.
• Must be knowledgeable regarding applicable local, state, and federal regulations related to the hiring process and employment.
• Strong verbal and written communications skills.
• Ability to work as a team while focusing on details.
• Ability to maintain the highly confidential nature of claims specialist work.

Job Specifications:

• Responsible for overall duties at operation such as hiring/terminations, counseling, administrative duties, client relations, FAA/TSA relations, training, payroll processing, client invoicing, State licensing, scheduling, and employee relations.
• Must be familiar with all FAA/TSA regulations.
• Ensure implementation of the Safety Management System (SMS)
• Implement safety plan for station
• Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary
• Actively participate in the Safety Management System (SMS)
• Responsible for hiring all personnel for airport location.
• Act as a Customer Service Representative and manage all job functions..
• Must be knowledgeable in assisting personnel with all types of paperwork (new hire, insurance, training procedures, FAA regulation paperwork).
• Train/retrain all personnel Airline/Airport and procedures, safety procedures, and company policies and procedures.
• Must be familiar with all state regulations regarding hiring and termination of personnel.
• Complete and maintain personnel files on premises, while sending copy to main office.
• Monitor all Officer licenses/registrations insuring compliance with all state and federal regulations.
• Monitor WOTC Program.
• Responsible for the scheduling of all airport employees insuring adequate coverage at all times.
• Act as liaison among local airport/airline managers, FAA representatives and company.
• Monitor the behavior and performance of all employees. Counsel and report employees whose performance or behavior falls below company standards.
• Termination of employees and forwarding appropriate reports to the state for license compliance.
• Responsible for all F.A.A. and company required reports.
• Remain constantly aware of the safety needs of airport locations.
• Responsible for monitoring paperwork. Report new hires, re-hires, terminations, and weekly payroll in a timely manner.
• Maintain good employee relations at Airport sites. Handle employee problems in an efficient and effective manner.
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
• Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
• Utilize appropriate communications channels and maintain records, reports and files as required.
• Must be attired in proper uniform as directed by company officials and identification and radiation badges must always be visible.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Utilize company equipment, supplies and resources in a conscientious, cost effective manner.
• Perform quality assurance service audits as directed to conform to client specifications and/or procedures. Ability to analyze and trend audit results.
• Perform other duties as requested.
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
• Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
• Attend meetings and in-services as required.
• Utilize appropriate communications channels and maintain records, reports and files as required.
• Must be in proper uniform or business attire as directed by company officials.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Perform other duties as requested.   REQUIREMENTS:
• Motivated leaders who are willing to roll-up their sleeves and work alongside the employees
• At least 3 years of progressive management experience
• Operations, Airline or Hospitality experience required.
• Willingness and ability to relocate if currently living outside of West Palm Beach area.
• Excellent communication skills
• Strong computer skills; Word, Excel, data entry skills
• Flexibility, multitasking and experience working in a changing environment

Qualifications EDUCATION & EXPERIENCE:

• High school diploma or equivalent.
• College preferred.
• Strong organizational and customer service skills.
• Must be knowledgeable regarding applicable local, state, and federal regulations related to the hiring process and employment.
• Strong verbal and written communications skills.
• Ability to work as a team while focusing on details.
• Ability to maintain the highly confidential nature of claims specialist work.

Job Specifications:

• Responsible for overall duties at operation such as hiring/terminations, counseling, administrative duties, client relations, FAA/TSA relations, training, payroll processing, client invoicing, State licensing, scheduling, and employee relations.
• Must be familiar with all FAA/TSA regulations.
• Ensure implementation of the Safety Management System (SMS)
• Implement safety plan for station
• Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary
• Actively participate in the Safety Management System (SMS)
• Responsible for hiring all personnel for airport location.
• Act as a Customer Service Representative and manage all job functions..
• Must be knowledgeable in assisting personnel with all types of paperwork (new hire, insurance, training procedures, FAA regulation paperwork).
• Train/retrain all personnel Airline/Airport and procedures, safety procedures, and company policies and procedures.
• Must be familiar with all state regulations regarding hiring and termination of personnel.
• Complete and maintain personnel files on premises, while sending copy to main office.
• Monitor all Officer licenses/registrations insuring compliance with all state and federal regulations.
• Monitor WOTC Program.
• Responsible for the scheduling of all airport employees insuring adequate coverage at all times.
• Act as liaison among local airport/airline managers, FAA representatives and company.
• Monitor the behavior and performance of all employees. Counsel and report employees whose performance or behavior falls below company standards.
• Termination of employees and forwarding appropriate reports to the state for license compliance.
• Responsible for all F.A.A. and company required reports.
• Remain constantly aware of the safety needs of airport locations.
• Responsible for monitoring paperwork. Report new hires, re-hires, terminations, and weekly payroll in a timely manner.
• Maintain good employee relations at Airport sites. Handle employee problems in an efficient and effective manner.
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
• Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
• Utilize appropriate communications channels and maintain records, reports and files as required.
• Must be attired in proper uniform as directed by company officials and identification and radiation badges must always be visible.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Utilize company equipment, supplies and resources in a conscientious, cost effective manner.
• Perform quality assurance service audits as directed to conform to client specifications and/or procedures. Ability to analyze and trend audit results.
• Perform other duties as requested.
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
• Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
• Attend meetings and in-services as required.
• Utilize appropriate communications channels and maintain records, reports and files as required.
• Must be in proper uniform or business attire as directed by company officials.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Perform other duties as requested.   REQUIREMENTS:
• Motivated leaders who are willing to roll-up their sleeves and work alongside the employees
• At least 3 years of progressive management experience
• Operations, Airline or Hospitality experience required.
• Willingness and ability to relocate if currently living outside of West Palm Beach area.
• Excellent communication skills
• Strong computer skills; Word, Excel, data entry skills
• Flexibility, multitasking and experience working in a changing environment