Item Processing and Lockbox Manager

Description:

The Manager is responsible for overseeing daily operations for Item Processing and Lockbox; ensuring both departments are performing efficiently and meeting all deadlines.  The Manager should be an expert in all aspects of check processing. 

In addition to Inclearing, POD, and Lockbox Processing, the department is responsible for all eDeposit setups, escalated support for eDeposit involving the vendor, and approving mobile deposits for all markets.  Item Processing includes teller transactions,  mobile deposit, eDeposit, ATM, and customer image cash letters.  Lockbox includes mail processing, scanning, and depositing for customers.

•  Item Processing – Over 40 million items per year
• Process Inclearings files from FED and US Bank
• Process transactions from Teller, Image ATM, eDeposit, Direct Send, and Mobile Check Deposit
• Manage external couriers between affiliate banks and CTS  ($250,000 annual expense)
• System Administration for Item Processing software (Optima), Check 21 gateway (Acceptance), teller capture (Image Teller), merchant capture (eDeposit) and vendor management for outsourced mobile check deposit software (FXD).
• Lockbox – Over 230,000 retail and over 260,000 wholesale payments per year
• Process all retail lockbox payments
• Support the efforts of five regional wholesale locations, including end of day and file generation
• System Administration for Lockbox software (Aperta)

Duties:

• Manage staff, including hiring, scheduling, motivating, coaching, development, and performance reviews.
• Excellent communication skills with staff, other bank departments, external ICL customers, as well as external eDeposit customers.
• Ensure efficient operations are in place to meet daily cash letter deadlines.
• Job Competency – Able to keep up and excel at demands placed throughout the day, while making sure daily deadlines are completed in a timely manner.
• Staff Development – Work with the staff to make sure they understand the ins and outs of both Lockbox and Item Processing and why we do what we do,
• Teamwork – Coach staff to work as a team to achieve complex goals
• Ensure procedures are documented and a Business Continuity Plan is written and tested annually for all areas of responsibility

Qualifications

Requirements:

• Minimum 5 years Banking experience is required.  Supervisory experience is preferred.
• Item Processing/Lockbox experience preferred
• Attention to detail with a high level of accuracy, Positive Attitude, Excellent Planning Skills
• Ability and desire to lead and work as part of a team and with people of diverse backgrounds
• Ability to identify and communicate critical issues and work proactively with other parties to develop alternate methods for resolving issue