Integration Services Specialist (Senior SAP BASIS Role)

About Us

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve. 

About The Role

In this dynamic role, you’ll be at the forefront of implementing and securing SAP solutions that power our operations. You’ll work with cutting-edge platforms like S/4HANA, SAP HANA, SAP Solution Manager, and SAP Cloud technologies to ensure seamless, secure, and efficient system performance.

Your Responsibilities Will Include:

• System Administration and Maintenance:
• Install, configure, and maintain SAP systems, including SAP Solution Manager, SAP Landscape Management (SAP LAMA), S4,BTP, SAP Identity Management (SAP IDM), and SAP Enterprise Threat Detection (SAP ETD) and SAP HANA.
• Monitor system performance, troubleshoot issues, and apply patches and upgrades as needed.
• Ensure high availability and reliability of SAP systems.
• Support and use of non-SAP products like ARIS, SNOW, EPI-USE are part of the role.

Security and Authorization:

• Implement and maintain data and system security best practices.
• Stay informed about security patches and updates.
• Support regular security audits and address vulnerabilities.
• Ensure compliance with relevant standards (e.g., ITIL).
• Monitor the usage of licenses with SNOW Optimizer for SAP

Backup and Recovery:

• Verify and maintain backup and recovery strategies for SAP databases and applications.
• Test and validate backup procedures to ensure data integrity.
• Performance Tuning and Optimization:
• Analyse system performance and identify bottlenecks.
• Optimize system parameters, memory usage, and database performance.
• Collaborate with other teams to enhance overall system performance.
• Change Management and Transport:
• Coordinate system transports (changes) across different SAP environments (development, testing, production).
• Ensure proper documentation and approval for transport requests.
• System Upgrades and Migrations:
• Execute SAP system upgrades and migrations.
• Collaborate with project teams to minimize downtime during upgrades.

Disaster Recovery Execution:

• Maintain disaster recovery procedures for SAP systems.
• Regularly test and validate the recovery process.

Collaboration and Communication:

• Work closely with functional teams, developers, and business users to understand requirements and provide technical support.
• Communicate effectively with stakeholders regarding system changes, upgrades, and incidents according to Sydney Water processes.

Documentation and Training:

• Create and update technical documentation related to SAP systems like OSG and TAD.
• Manage service request, change requests and incidents according ITIL
• Attend mandatory training and certifications. 

Compliance and Governance:

• Ensure compliance with licensing agreements, security policies, and industry standards.
• Participate in audits and address any findings.
• Collaborate with all Digital teams and relevant frameworks to provide information on SAP services supporting, delivery, development, and continuous improvement of future foundation services.
• Work with external service providers and vendors in delivering the day-to-day secure operation, maintenance, management and monitoring of all SAP services, informing the TL/manager of any risks, issues and performance impacts.
• Managing a heavy workload with tight deadlines, competing commitments and priorities which require negotiating and continual re-prioritising of your work.
• Understanding the balance required of business-as-usual obligations and enablement/deployment of planned project work.
• Ensuring SAP services are maintained for Sydney Water’s data and services whilst not unnecessarily inhibiting end user experience.
• Be enthusiastic and positive for digital workload migrations to the cloud, transforming the way we work and uplifting the user experience.
• Ensure the availability and capacity of infrastructure and services in your remit is maintained within SLA, and any outages are resolved within SLA, across the team and prioritized accordingly.

What You Bring

• A degree in IT, Computer Science, or equivalent experience.
• SAP certifications (highly regarded).
• 8+ years of hands-on experience in SAP technology delivery and operations.
• Expertise in SAP On-Prem and Cloud environments.
• Experience with RedHat/Windows systems and SAP HANA/Oracle databases.
• Familiarity with SAP BTP, S4HANA, SAC, and Microsoft Azure.
• Strong understanding of foundational IT technologies and delivery operations.

Applicants must be Australian Citizens or Permanent Residents.

Dive Into Our Great Benefits:

Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

Closing date: 22nd Oct 2025

For more information, or to request an accommodation information, you can contact sunil.nagarajan@sydneywater.com.au

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too. 

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+ people, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans. 

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please see the position description for the role’s full accountabilities.