Onboarding Project Coordinator

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Onboarding Project Coordinator will be responsible for supporting the development and implementation of assigned customer onboarding projects, initiatives, and business unit-specific programs. This role focuses on assisting in the management and delivery of projects through to completion for both internal and external customers. The coordinator acts as a primary point of contact for projects, assisting in taking projects from kickoff through final implementation. Coordination with various departments such as Credit, Regulatory, Pricing, and Sales is required. The role also involves planning and directing schedules, supporting all aspects of the project, and providing input to direct the analysis and solution to problems.

Key Responsibilities

• Conducting project meetings and supporting project deliverables, monitoring the project from initiation through delivery, and interfacing with stakeholders on all matters.
• Aid in developing detailed work plans, schedules, and status reports, documenting processes in current and future states. Gather technical and process requirements for projects and work with business and technical teams to support execution.
• Analyze project data and track/report on project status for leaders and stakeholders.
• Assess project risks and issues, helping to develop resolutions to meet timeline goals and project objectives. Work on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.
• Assist in meeting or exceeding defined implementation goals, timelines, and NPS that directly influence the department's achievement of targeted customer satisfaction goals.
• Aid in developing and executing implementation strategies to ensure successful relationships are developed for effective handoff of stable and long-term relationships to the field sales teams.
• Gain cooperation of others and help conduct executive presentations of technical/process information concerning specific projects/schedules, etc.
• Conduct check-in meetings for workstream progress and completeness of implementation goals and objectives, evaluating/escalating issues or concerns prior to due dates.
• Support the development of internal/external partnerships to enhance responsiveness to customers' needs, ensuring internal/external customer understanding, and developing and leading cross-functional process improvement teams.
• Champion new initiatives and act as a catalyst for change.

Minimum Requirement

Degree or equivalent with typically 2+ years of relevant experience.

Preferred Qualifications

• 2+ years experience in sales/customer service or project management within a healthcare or similar business.
• Thorough knowledge of sales, group purchasing organizations, government, institutional, and long-term care entities, with demonstrated teamwork skills.
• 4-year degree in a related field or equivalent experience.

Critical Skills

Functional/Technical

• Adaptability and Comfort with Change: Thrive in dynamic environments and excel at navigating and supporting various business units and onboarding processes. Quickly learning and adapting to support new customer types with minimal lead time while effectively managing ongoing operations.
• Customer Relationship Management: Build and maintain strong relationships with customers to ensure satisfaction and success.
• Project Management: Effectively manage projects and coordinate resources to achieve goals.
• Analysis/Business Acumen: Analyze data and apply business acumen to drive strategic decisions.
• Technical Aptitude: Proficient in MS Office (Excel, PowerPoint, SharePoint), Smartsheet, and other technical tools.
• Strategic Planning: Develop and implement strategic plans to achieve business objectives.
• Process Improvement: Identify and implement process improvements for enhanced efficiency.
• Customer Relationship Management: Build and maintain strong relationships with customers to ensure satisfaction and success.
• Project Management: Effectively manage projects and coordinate resources to achieve goals.
• Analysis/Business Acumen: Analyze data and apply business acumen to drive strategic decisions.
• Technical Aptitude: Proficient in MS Office (Excel, PowerPoint, SharePoint), Smartsheet, and other technical tools.
• Strategic Planning: Develop and implement strategic plans to achieve business objectives.
• Process Improvement: Identify and implement process improvements for enhanced efficiency.

Professional Attributes

• Embrace Change and Innovation: Maintain a positive attitude towards change and actively seek innovative solutions to complex problems.
• Customer Orientation: Prioritize customer needs and deliver exceptional service.
• Assertiveness and Influence: Confidently assert ideas and influence others to achieve desired outcomes.
• Results Orientation and Energy: Demonstrate a strong focus on achieving results with enthusiasm and drive.
• Decisiveness and Judgment: Make informed decisions quickly and exercise sound judgment.
• Openness and Candor: Communicate openly and honestly, fostering trust and transparency.
• Self-Awareness and Accountability: Recognize personal strengths and areas for improvement and take responsibility for actions.
• Conflict Resolution: Effectively manage and resolve conflicts in a constructive manner.
• Creative Thinking: Approach challenges with creativity and develop innovative solutions.
• Communication (Internal and External): Exhibit excellent communication skills with both internal teams and external stakeholders.
• Customer Orientation: Prioritize customer needs and deliver exceptional service.
• Assertiveness and Influence: Confidently assert ideas and influence others to achieve desired outcomes.
• Results Orientation and Energy: Demonstrate a strong focus on achieving results with enthusiasm and drive.
• Decisiveness and Judgment: Make informed decisions quickly and exercise sound judgment.
• Openness and Candor: Communicate openly and honestly, fostering trust and transparency.
• Self-Awareness and Accountability: Recognize personal strengths and areas for improvement and take responsibility for actions.
• Conflict Resolution: Effectively manage and resolve conflicts in a constructive manner.
• Creative Thinking: Approach challenges with creativity and develop innovative solutions.

Working Conditions

Office Environment

Travel

Position may require some overnight business trips during the year, with an anticipated travel requirement of up to 10-25%.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$59,100 - $98,500

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!