Account Associate - International

General Summary:

The Account Associate - International is responsible for assisting the Account Executive to maintain profitable relationships between the customer and company.  This position supports the Wholesale business.

The responsibilities described below are considered essential functions of the role. This position is based in our LIC office and required working on site five days per week.

Major Responsibilities:

• Review weekly selling performance
• Track advertising, review layouts and confirm delivery of product.
• Assist executives – Preparing reports
• Attend sales meeting with sales team
• Communicate with accounts, sale reps and vendors to maintain excellent customer relations.
• Confirm pricing with vendors customers.
• Create folders of purchase orders while maintaining them with daily correspondence and file them according to delivery
• Check orders into AS400 system
• Create spec sheets and cost sheets in customer’s website
• Work with customer to cancel and re-order product
• Informing customers of product and order information
• Confirm delivery with vendors and block out factory space.
• Inform vendors of customer’s spec and requirements
• Follow up with buyers on sample approval.
• Review samples and compare to sales samples and advise product development team if there is a problem in material, color, construction etc.
• Review customers websites bi-weekly for updated information and new requirements. Advise vendors of any updates.
• Create picture book for each customer
• Attend shoe shows
• Able to manage multiple projects and deadlines with support and resources as needed
• Perform other duties and special projects as assigned

Specific Job Skills:

Essential Duties Include

• Ability to perform complex verbal and written communications face-to-face and in group settings
• Most decisions are made within company policy constraints, and some latitude exists. Decisions may impact others or the organization
• Work responsibilities occasionally concern confidential and/or sensitive information requiring the use of discretion
• Job duties are somewhat varied, occasionally requiring conceptualizing, planning and implementing
• Assertive self-starter with strong decision making ability
• Ability to work in a multi-task, high pressure environment
• Ability to travel as required
• Highly organized, detail-oriented and time management skills essential
• Strong follow-up and completion skills
• Personable and excellent customer service skills are essential
• Under general direction, examines moderately complex information and/or situations and prepares summary, solves problems for self, complex problems are referred to supervisor
• Provides basic work direction and support to small groups of usually skilled and semi-skilled employees

Required Qualifications:

• A bachelor’s degree or equivalent experience required
• Proficiency with computer skills, including Microsoft Suite
• 1-2 years experience in customer service or related field
• Knowledge of retail math

The expected base salary for this position ranges from $60,000- $65,000. Ranges are based on various factors such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, Steve Madden offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.