Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

We are looking for an experienced AV Core Engineer to design, deploy, and support enterprise Audio-Visual (AV) systems. This role involves managing AV infrastructure, ensuring flawless operations for collaboration spaces and live events, and working closely with IT teams to deliver world-class AV experiences. The candidate should be responsible for ensuring all incidents and outages are closed in a timely manner, properly documented, tracked, and resolution occurs. Provide technical assistance to the leadership team. This role requires a combination of technical expertise, excellent communication skills, and the ability to prioritize tasks effectively. Key Responsibilities • Design, configure, and maintain enterprise AV systems (video conferencing, digital signage, IPTV, AV-over-IP). • Deploy and integrate AV infrastructure (DSPs, codecs, video walls, control systems). • Perform system monitoring, preventive maintenance, and troubleshooting. • Support high-profile meetings and live events. • Collaborate with IT teams for AV–network integration. • Manage vendors, AMC activities, and escalations. • Manage Incident, Issues and Outage management, Investigation, and restoration • Collaborate with cross-functional teams to ensure timely resolution of issues. • Ensure compliance with IT policies, procedures, and standards are followed. • Provide technical assistance and support to the leadership team members for tablets, smartphones, network-related and other peripheral devices. • Diagnose and resolve technical problems promptly, ensuring minimal disruption to the workflow of the leadership team. • Stay informed about emerging technologies and trends in IT support. • Proactively identify opportunities to improve processes, systems, and tools to enhance the efficiency of IT support. • Coordinate with external vendors and service providers for hardware/software procurement, maintenance, and support as needed. • Provide operational support role in a multi-shift 24/7 and should be able to work across various shifts. Skills & Experience • Minimum 2 years of experience as an AV Engineer/AV Core Engineer in enterprise setups. • Candidate should have a minimum of 4+ years of experience in Microsoft Windows & Cloud Management. • The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful IT solutions. • Work from Office & in multiple Shifts. • Strong knowledge of platforms: Crestron, Extron, Poly, Cisco Webex, Zoom Rooms, MS Teams Rooms, Biamp, QSC, Shure. • Proficiency in AV-over-IP protocols (Dante, NDI, AES67, H.323, SIP). • Hands-on with video walls, LED displays, and projection systems. • Good understanding of networking (TCP/IP, VLANs, QoS, Multicast). • Excellent troubleshooting and communication skills. Preferred Qualifications • AVIXA CTS/CTS-I/CTS-D certification. • Experience with scripting/automation (Crestron SIMPL, Q-SYS, Python). • Exposure to large-scale enterprise AV deployments. Why Join Us • Work on cutting-edge AV technologies. • Be part of a collaborative, innovative team. • Growth opportunities with global projects.15 years full time education

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