Account Manager Sales

About Helpgrid

HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space. We specialize in abandoned cart recovery, post-sale engagement, and customer support, helping our clients recover 10–15% more revenue from existing traffic. In fact, our work drove over $35 million in additional revenue for our clients last year alone. We’re selective about who we work with, and we only get paid when we deliver results.

What started as a small but mighty support team has grown into a full-scale revenue engine, and now, a tech company. We've built custom internal tools to optimize conversations, scale faster, and deepen customer connection, and we're now turning those tools into software products powered by AI and automation.

Whether you're a closer, a creative, a builder, or a systems thinker, there's room to grow with us. We care about performance, but we care just as much about people, and we’re building a place where both can thrive.

We’re growing fast, and we’re looking for people who want to grow with us.

Why This Role Exists

The Account Manager serves as the primary point of contact for HelpGrid’s eCommerce clients, managing relationships, identifying growth opportunities, and ensuring outstanding service delivery. You’ll be the bridge between our clients and internal teams, ensuring that every interaction strengthens trust and drives measurable business outcomes.

This is a great opportunity for someone who thrives on collaboration, has a sharp commercial instinct, and takes pride in helping clients succeed through data-driven insights and proactive communication.

Responsibilities

• Act as the main point of contact for assigned clients, building strong, trust-based relationships.
• Understand each client’s business goals and identify opportunities to generate additional revenue for both the client and HelpGrid.
• Respond promptly to client inquiries across multiple communication channels (email, Teams, Telegram, Slack, WhatsApp, and calls).
• Multitask effectively between client accounts, projects, and internal systems in a fast-paced environment.
• Investigate and resolve issues by researching in our back-office systems and collaborating with other departments as needed.
• Actively listen to clients to fully understand their needs, preferences, and challenges.
• Monitor and analyze account performance to spot trends, risks, or opportunities for improvement.
• Manage client expectations professionally and follow through on all commitments.
• Partner cross-functionally with sales, operations, and technical teams to ensure seamless execution and high client satisfaction.
• Deliver reports, updates, and insights that highlight client performance and ROI.
• Consistently exceed client expectations through professionalism, accuracy, and proactive problem-solving.
• 4+ years of Account Management experience
• 1+ year of call center or BPO management experience
• 2+ years of sales experience
• Affiliate management experience is a plus
• Remote work experience preferred, not required
• Highly organized and detail-oriented
• Deliver reports, updates, and insights that highlight client performance and ROI.
• Consistently exceed client expectations through professionalism, accuracy, and proactive problem-solving.
• 4+ years of Account Management experience
• 1+ year of call center or BPO management experience
• 2+ years of sales experience
• Affiliate management experience is a plus
• Remote work experience preferred, not required
• Highly organized and detail-oriented

Additional Qualifications

• Excellent verbal, written, and interpersonal communication skills
• Strong analytical, problem-solving, and multitasking abilities
• Self-motivated, positive, and able to thrive in a fast-paced environment
• Proficiency in Microsoft Word and Excel

Employment Details

• Type: Full-time
• Hours: 9 AM – 5 PM EST
• Location: Remote

Benefits

• 25 days of annual leave

• Health Insurance

Equal Opportunity Employer

We are committed to equality of opportunity, welcoming diverse candidates, and fostering a work environment free from discrimination on the basis of race, color, ancestry, national/regional or ethnic origin, religious beliefs, sex, gender identity, sexual orientation, marital or family status, age, or physical impairments.