Manager, Software Quality Assurance

About the Role:
As the Manager, Software Quality Assurance, you will lead a dynamic team responsible for ensuring that our software applications meet the highest standards of quality and reliability. This entry-level management role involves overseeing the daily activities of quality assurance professionals, coordinating testing processes, and driving continuous improvement in software quality. Your work will directly impact user satisfaction by ensuring that our products deliver exceptional performance and functionality.

Responsibilities:
• Supervise the daily activities of entry-level QA professionals.
• Coordinate the execution of manual and automated tests.
• Ensure adherence to QA processes and methodologies.
• Review and approve test cases and test plans.
• Monitor and report on testing progress and defect status.
• Collaborate with development teams to resolve quality issues.
• Implement and enforce quality metrics and standards.
• Participate in code reviews to ensure test coverage.
• Conduct regular team meetings to discuss project status and challenges.
• Provide training and mentorship to team members.

Skills:
• Test Planning: Ability to create and review comprehensive test plans.
• Defect Management: Proficiency in tracking and managing software defects.
• QA Processes: Understanding of quality assurance methodologies and processes.
• Communication: Effective communication skills to collaborate with development teams and report progress.
• Test Automation Tools: Familiarity with tools like Selenium, JUnit, or similar.
• Attention to Detail: Keen eye for identifying potential quality issues.
• Leadership: Basic team supervision and coordination skills.
• Problem-Solving: Ability to troubleshoot and resolve testing-related issues.
• Day-to-day oversight of homogenous support team
• Supervises the daily activities of support team(s) or entry-level professionals, typically conducting structured and predictable work
• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors; typically does not perform the work supervised
• Assignments are received as tasks to be completed
• Executes functional/departmental plans, applying required resources from own team to deliver objectives
• Work is guided by policies, procedures and the local business plan; receives review, guidance and oversight from manager
• Has accountability for individual performance results and hire/fire decisions, although may defer to higher levels for final decisions

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.