Vice President, Technology Service Desk/On-Site Support

Desktop Support

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Desktop Support to join our Workplace Technology Support team. This role is in Lake Mary, Florida and Pittsburgh, PA (4 days a week)

In this role, you’ll make an impact in the following ways: 

• Monitor, support, repair, and maintain computer equipment, perform images on PC's and connect to data and applications servers to troubleshoot.
• Hardware and software support for Dell and Mac equipment
• Support and perform maintenance on file and application server software, hardware, and monitor network, server, and application performance and availability.
• Address potential systems issues in a proactive manner, resolving problems directly or working closely with Support Engineers and other support groups whenever necessary.
• Work with vendors to assist in installation and troubleshooting issues, provide 2nd and 3rd level support to end users (in person and over the phone) and provide assistance with activating and troubleshooting handheld mobile devices.

To be successful in this role, we’re seeking the following: 

• Bachelor's degree in a related discipline or equivalent work experience required. 8+ years of technical and management experience required; experience in the securities or financial services industry is a plus. 
• 5 years of team lead or manager experience.
• Weekend and After-hour activities required
• Self-Starter, able to work independently
• Microsoft certifications preferred.

At BNY, our culture speaks for itself, check out the latest BNY news at:

Bny Newsroom

Bny Linkedin

 Here’s a few of our recent awards: 

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.