Business Applications Specialist

DP World are seeking Business Application Specialists to be based either in the UK or Ireland with Poland or Turkey also considered. These roles are pivotal within Europe’s technology landscape, designed to bridge the gap between business operations and IT solutions by ensuring that enterprise applications are reliable, efficient, scalable, and fully aligned with the organization’s digital transformation agenda.

About The Role

• Assist in ensuring that all business application activities are consistent with DP World Europe’s technology strategy and digital transformation roadmap, driving operational efficiency across business units.
• Maintain working knowledge of both global and regional application portfolios to support effective evaluation of current systems and anticipate evolving business needs.
• Contribute to the successful rollout of global IT standardization mandates, assisting with configuration, testing, data migration, documentation, and user support to ensure smooth and timely implementation.
• Participate in objective solution assessments and market research by gathering requirements, preparing reports, and supporting the Business Applications Manager in validating scalability, cost-efficiency, and compliance of proposed solutions.
• Deliver or organize end-user training, prepare user documentation, and support communication activities during transitions to ensure seamless adoption and minimal disruption.
• Ensure applications are used effectively to process transactions accurately, securely, and in compliance with organizational standards. Assist with data validation, reporting, and user issue resolution.
• Stay informed about emerging technologies and application best practices in logistics and supply chain IT to support continuous improvement and innovation.
• Provide structured reports and maintain up-to-date documentation on application issues, performance, and improvement opportunities, supporting governance and transparency.
• Collaborate with external vendors to ensure timely resolution of application issues, upgrades, and service delivery in line with SLA commitments. Manage vendor relationships and monitor contractual obligations.
• Support change and release management processes by ensuring proper documentation, testing, and communication.

Your Key Skills:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related discipline.
• 3–5 years of professional experience in business applications support, with specific expertise in document management systems and/or workflow management
• ITIL Foundation certification to support structured service and incident management practices.
• Agile or Scrum certification to contribute effectively to project and change initiatives.
• Business application support or administration training/certification to strengthen functional expertise.
• Advanced degree (e.g., Master’s in IT or Business Administration) is a plus but not required.
• Proven experience in supporting business applications operations, including incident resolution, configuration, and end-user assistance.
• Involvement in system and regression testing activities, assisting in defect identification and resolution.
• Hands-on contribution to data migration and validation during application transitions, ensuring accuracy and integrity.
• Experience in preparing training materials, delivering user support sessions, and maintaining documentation to enable adoption. 
• Familiarity with demand and project management tools to track incidents, demands, and enhancements.
• Participation in application rollouts, migrations, or upgrade projects, preferably within international or multi-business environments, working under the guidance of a Business Applications Manager.
• Experience in platform/ solution migration, Document Management Systems or CMMS, AI related technologies is a big plus

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About Dp World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

We Make Trade Flow

To Change What's Possible For Everyone

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies

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