Housekeeping Manager | Moranbah | 14:7

Position Overview
To provide a consistent, quality housekeeping service to the customers of Civeo, through leadership and overall management of Civeo Housekeeping operations. 
To lead and supervise a team of housekeeping staff to ensure housekeeping services are carried out efficiently and effectively.
Roster: 14-7 or as otherwise agreed from time to time. Primary Duties and Responsibilities
People

• To promote team performance in line with Civeo operational objectives.
• To manage and motivate Housekeeping staff and establish an open, values-based culture, championing Civeo’s core values 
• To establish open communication between housekeeping and other village teams to ensure an excellent, timely and high standard of service is provided for our customers. 
• To develop rosters and staffing structures to ensure the availability of sufficient staff at appropriate skill levels at all times to deliver essential services.
• To promote a safety culture amongst staff by providing information, training, instruction and supervision in managing workplace risks.

Customers

• To ensure a professional and service-focused Hospitality culture is maintained by the Housekeeping team.
• To facilitate and maintain a safe environment for our customers, staff and visitors. 

Process

• To develop, coordinate and oversee production cleaning schedules.
• To ensure compliance to all standard operating procedures and brand standards, and to carry out regular quality checks on the work carried out by the Housekeeping team.
• To manage compliance to meet Key Performance Indicators as defined by organisational requirements.
• To ensure all health, safety, quality and environmental standards and legislation are strictly implemented, ensuring a safe environment for employees, customers, contractors and visitors, delivering year on year reduction in non-compliance and incidents.
• To maintain all agreed health, safety, quality and environmental accreditations, including but not limited toISO 45001, ISO 9001, ISO 22000 and HACCP.
• To contribute and actively participate in continuous improvement innovations at Village, regional and national levels.
• To undertake coordinated and recorded daily room audits.
• To coordinate and delegate daily tasks in relation to room and facility cleaning.
• To coordinate and ensure effective storage of stock and equipment 
• To ensure that adequate supplies of consumables, housekeeping materials and equipment are maintained.
• To delegate daily work sheets to rostered staff

Finance

• To achieve budget targets in both labour and consumable budgets.
• To ensure all customer back-charges and maintenance requirements are passed on to the Administration team for processing.

Knowledge, Skills and Experience
Professional Qualifications

• Grade 12 standard of education with ability to read, write and perform numerical calculations commensurate with the duties of the position.
• Manual Drivers licence, Class C.

Experience

• At least 5 years hospitality industry experience in a Rooms Division role.
• Experience in Workplace Health and Safety requirements for the hospitality industry.
• Experience of leading and motivating a team. 

Skills

• Proficient with Microsoft Office software, including Excel and Word.
• Knowledge of stock control and ordering procedures.
• Knowledge of industry cleaning standards.
• Good knowledge of relevant chemicals, their storage and application.
• Understanding of rostering principles.
• Knowledge of how to create service schedules on a daily, weekly and monthly basis.
• Knowledge of workplace safety systems and compliance, including responsibilities to self, other persons and property, including the safe operation of plant and equipment and manual handling.

Competency

Behaviours

Adhering to Principles and Values

• Deals with others in a straightforward and honest manner, gaining trust.  Does what he or she says and is accountable for actions
• Maintains confidentiality
• Supports company values
• Conveys good news and bad
• Maintains the standards of ethical behaviour
• Treats people with respect and dignity
• Demonstrates genuine caring for people
• Lives Civeo values

Leading And Supervising

• Defines roles and responsibilities
• Motivates and challenges employees
• Delegates effectively, rewards contributions and manages collaboratively
• Provides feedback and coaching
• Rewards hard work and risk taking
• Takes on mentoring roles
• Challenges and develops employees
• Accepts mistakes
• Provides visibility and opportunity

Delivering Results and Meeting Customer Expectations

• Builds customer confidence
• Is committed to increasing customer satisfaction
• Sets achievable customer expectations, assumes responsibility for solving customer problems, and ensures commitments to customers are met
• Solicits opinions and ideas from customers
• Responds to internal customers

Planning And Organising

• Plans workload to ensure timely completion of tasks.
• Assists staff with time management when appropriate
• Good attendance/starts work on time
• Can recognize priorities and reorganize work tasks accordingly
• Uses available organizing tools to plan work
• Anticipates possible slow points in planning timelines
• Maintains an organized work space that permits rearranging of work files.
• Proposes timeline and benchmarks for new work assignments and modifies as needed 

Coping with Pressures and Setbacks

• Meets commitments, works independently, and accepts accountability.  
• Handles change, sets personal standards, and stays focused under pressure.
• Meets attendance and punctuality requirements
• Steps up when asked

Deciding and Initiating Action

• Tackles problems and takes independent action.  Seeks out new responsibilities and acts on opportunities.  Generates new ideas.  Practices self-development..

Working With People

• Meets all team deadlines and responsibilities
• Listens to others and values opinions
• Helps team leader to meet goals 
• Welcomes newcomers and promotes a team atmosphere.
• Seeks win-win relationships

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position.

• High level of physical fitness, health and strength
• Lift, push, pull and carry up to approximately 15kgs
• Stand and walk for extended periods of time
• The ability to bend, stretch, twist, or reach with your body, arms, and legs.
• Climb, balance, and kneel
• Squat, crouch and sit 
• Reach above shoulder level, chest to shoulder level, below chest level  and behind body
• Twist, turn and tilt neck
• Good hand eye coordination 
• Work in confined spaces
• Tolerate exposure to dust and chemicals
• Tolerate working in hot temperatures and in wet conditions
• Walk up and down stairs
• Push a trolley
• Use a step ladder
• Operate a vehicle 
• Perform foot pedal action
• Unimpaired vision (including with the aid of prescription eye glasses)
• Unimpaired hearing (including with the use of a hearing aid)
• Manual dexterity and strength – the ability to move hands and fingers to grasp, manipulate and assemble objects.
• Stamina – The ability to exert yourself physically over long periods
• Trunk strength - The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without fatiguing.
• Tolerate any required personal protective equipment (PPE) such as gloves, or other PPE deemed necessary.

Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, we own 9,000 permanent rooms across QLD, NSW, and WA, and operate more than 20,000 rooms in client-owned properties in remote regions of WA and SA. Our services include accommodation, food services, housekeeping, and property maintenance. With over 40 years of experience, Civeo supports individuals who live and work away from home.

We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.

We're safe, welcoming and proud to encourage Aboriginal & Torres Strait Islander people to join us.

Stay Well. Work Well.