Esthetician - The Langham, Chicago

Primary Objective Of Position:

Primary responsibility is to provide Spa services to guests/visitors/members in a timely, courteous and efficient manner. Escorts clients to and from treatment rooms, attending to any immediate needs throughout Spa visit. Assist in providing information regarding any inquiries, helps to coordinate all guest requests for services and maintain impeccable cleanliness of Spa. Maintain knowledge of Chuan Spa philosophy, treatment menu and vendor product information. 

Responsibilities And Job Duties:

• Maintain complete knowledge of:
• All hotel features /services, hours of operation 
• All Spa services
• Spa products
• Spa F&B menus
• Fitness Center programs
• Scheduled daily group activities
• Maintain complete knowledge and comply with hotel and departmental policies and procedures.
• Set up workstation with necessary supplies.  Always maintain supplies and pristine cleanliness standards.
• Notify supervisor of any safety hazards.
• Escort guest to and from treatment.
• Educate guest on the theme of the Spa and treatment they are scheduled to receive.
• Inquire about any contraindications before beginning service.
• Ensure guest comfort and safety throughout treatment.
• Begin and end spa treatments on time. 
• Handle guest complaints by following the instant pacification procedures.
• Use spa products provided by Chuan Spa only.
• Follow Standard Operating Procedures and protocol for each treatment without deviation.
• Offer guest variety of beverage and snack options when not in a treatment.
• Assist with cleanliness of all spa areas including all locker rooms.
• Dispose of any dirty linens to the proper area.
• Ensure the treatment room is always immaculate. Ensure treatment tables are draped, counters and products clean and presented in accordance with Chuan brand standards.
• Ensure room vanity and cabinet presentation protocols are always followed.
• Place privacy signage on door whenever in a treatment; remove when not in the room.
• Review guest lifestyle forms from Book4time before interacting with the guest.
• Update guest treatments, add treatment enhancements and wellness goal/retail suggestions to guest profile in Book4time in a timely manner before guest arrives to Spa Concierge desk. 
• Provide accurate payroll records via ADP by clocking in and out of shift in a timely manner.
• Attend all required meetings and training sessions.
• Ability to physically perform all spa facials, body treatments and waxing treatments presented on Chuan Spa treatment menu.

Physical Demands:

• Requires walking or standing to a significant degree.
• Ability to lift 20 lbs.

Special Skills Required:

• Ability to provide a timely Spa service.
• Knowledge of draping procedures.
• Ability to focus on guest needs.
• Ability to remain quiet during treatment.
• Ability to promote positive relations with all individuals who approach the Spa.
• Ability to perform job functions with minimal supervision.
• Ability to maintain confidentiality of all guest information and pertinent hotel data.
• Knowledge of and ability to sell Spa products.
• Knowledge of a variety of facial services.   
• Ability to keep room and all Spa areas clean.
• Detail oriented.

Education Required:

High school graduate preferred.

Experience Required:

Five years’ experience in similar position in hospitality industry required.

Licenses Or Certificates:

Current State of Illinois Esthetic license required. 

Salary Range:

$12.66 - $15.83/hour, plus service charge, commission, and discretionary gratuities

Benefits Included For Full-Time Colleagues:

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• Paid Holidays
• Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
• Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
• Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
• 401k plan with Roth option and employer match
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking
• Guidance Resources – company paid benefit for personal counseling

Eoe, Including Disability/Veterans

About Langham Hospitality Group   A wholly owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.   Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/chicago/