Systems and Processes Analyst

Are you looking for an opportunity to join a high-profile and exciting area, with continuing political, public and media interest? Would you thrive in a role which involves identifying and delivering continuous improvement, stakeholder engagement, and contributing to agency projects? If so, our Systems and Processes Analyst role could be a great fit for you.

This vacancy is based within Social Security Scotland’s Fraud and Error Resolution Unit (FERU). You will primarily play a key role in shaping the development of our Fraud and Interventions processes and systems, which are responsible for the operational delivery of our Counter Fraud and Error Management service.

You will explore opportunities to develop and implement detective and preventative controls, engaging with a variety of colleagues to shape the evolution of our service offering, driving continuous improvement at each stage. There will also be the opportunity to work collaboratively with teams from across the wider unit and agency.

Responsibilities

• Critically evaluating the current systems and processes related to Counter Fraud and Error Management to identify opportunities for improvement.
• Critically reviewing change requests and business cases for change to ensure that Counter Fraud and Error Management needs and impacts are considered.
• Working with other functions/teams to influence changes in systems and processes from a Counter Fraud and Error Management perspective.
• Working with Technical Support teams to resolve issues which pertain to the Counter Fraud and Error Management systems and processes, when issues arise.
• Developing and managing effective working relationships with key stakeholders, focusing on clear and regular communication which clarifies mutual needs and commitments through consultation and consideration of impacts while focusing on the end-user needs. 

Success Profiles
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements.

Experience

• Strong analytical skills, with the ability to critically review systems and processes to identify and mitigate risk, propose effective solutions, and collaborate to deliver improvements.
• Experience of developing, implementing and monitoring processes and controls to safeguard public finances particularly in a Counter fraud and/or Error Management environment. 

Behaviours

• Changing and Improving – Level 3
• Making Effective Decisions – Level  3
• Communicating and Influencing – Level 3
• Working together – Level 3

You can find out more about Success Profiles Behaviours here.

How to Apply
Apply online, you must provide a CV and a Supporting Statement (of no more than 1500 words) which provides evidence of how you meet the Success Profiles above.

If invited for further assessment, this will consist of an interview and an assessment in the form of a presentation.

We aim to provide feedback on request. However, if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.

Expected Timeline (subject to change)
Sift – from 23rd October 2025
Interview – from 5th November 2025

Reserve List
In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months.

About Us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve.  Find more about us here.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.

Working Pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be either Glasgow or Dundee.  If you have specific questions about the role you are applying for, please contact us.

Equality Statement
Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation.

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Further Information
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guide for further information on our recruitment and application processes.

• The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.
• If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot
• This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland, or the broader Scottish Government.
• Apply before 23:55 on Tuesday 21st October 2025.
• Contact Name  - Jim Mcnellis 
• Contact e-Mail - Jim.Mcnellis@socialsecurity.gov.scot