Data Insights Consultant

Department:

Southwest Business

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Data Insights Business Consultant is responsible for defining, crafting, and executing the organization's data strategy based on the needs of the business as defined by the Southwest Business Leadership Team. Additionally, this role is responsible for driving the incorporation of these data elements (existing and future additions) into all relevant business processes and building Sales data tools and dashboards. Southwest firmly believes that our People are our greatest asset, and Leaders within the Company support our People by ensuring all have equal opportunity for learning and personal growth. 

Additional Details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.    
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Must be able to meet any physical ability requirements listed on this description.
• May perform other job duties as directed by Employee's Leaders.
• Work cross-functionally with sales organization to understand data needs and data gaps based on business plans and identify road-map for delivery
• Influences development of Southwest Business data road-map. Provides guidance on prioritization and sequencing of this effort
• Creates and manages work plan to translate business data/reporting needs from concept to delivery
• Works to consolidate all Southwest Business related data elements, transform the data as necessary, and present them back to end users via appropriate tools and format
• Works cross-functionally with technology counterparts to understand Southwest Business data structure and flow of data from DB into business/visualization tools. Provides guidance and recommendations on best practices
• Monitors the accuracy of all data elements including those sourced via productionized internal database as well as those that are self-reported within the CRM tool
• Provides guidance and recommendations surrounding data governance needs for Account Managers in order to ensure accuracy of self-reported data within the sales organization CRM solution
• Collaborates with other Departments (Marketing, Network Planning, Revenue Management) to identify and source relevant content for incorporation into data/reporting needs
• Evaluate available resources (relational databases, data transformation tools, visualization tools) on an ongoing basis and provide recommendations regarding best fit for data needs
• Partners with Performance and Planning/Sales Analytics, support in the development of reporting and analysis for Southwest Business, including: executive reporting of sales results, key metrics and KPIs, campaign tracking and analysis, sales pipeline, corporate contracts, and ad hoc strategic analysis
• Creates tracking mechanisms to proactively monitor and identify opportunities for revenue growth
• Identify project/analysis opportunities and prioritizes in context of other work
• Attend, actively participate in, and lead meetings involving complex issues
• Develop business intelligence reports and Sales data tools to support KPI’s, performance, portfolio, and pipeline management
• Ability to interpret data, draw implications and modify approach
• Possesses strong interpersonal and presentation skills, with ability to articulate complex concepts in an appropriate manner for the intended audience
• Skilled in learning and problem solving with consistently demonstrated abilities in these area
• Ability to take comprehensive view of role ownership; is able to see ahead and move forward with requisite course of action without being instructed by Leader
• Ability to consistently recommend actionable solutions to the team
• Ability to prioritize own work and actively makes trade-offs to move items with highest revenue opportunity or greatest sense of urgency to prime importance
• Ability to be self-motivated with the ability to work independently or as part of a team.
• Ability to maintain a strong customer service orientation
• Skilled in viewing problems as an opportunity for improvement
• Ability to make decisions in an ambiguous environment
• Ability to function under stress, meet deadlines, juggle multiple tasks, and work as a team player with little supervision
• Excellent communication skills;
• Skilled in Microsoft Office and particularly Excel and SQL skills including the ability to develop automated processes
• Skilled oral and written communicator who can effectively manage relationships internally and externally, able to clearly summarize key insights for varied audiences up to the Vice President level
• Ability to advise Team and department with technical aspects.
• Ability to translate complicated technical information to a visual representation that non-technical users can understand
• Knowledge in using network to gather data/information and prepare work deliverables efficiently
• Ability to be a self-learner that leverages continuing education and technology self-service initiatives to improve efficiencies, accuracy, and productivity for the team

Knowledge, Skills and Abilities

Education

• Required - High School Diploma or GED
• Advanced level experience, seasoned and specialized knowledge in:
• Analytics, Information technology, or data-centric environment required; preferably in sales analytics
• Relational databases required (Teradata, Oracle, Access)
• Data visualization tools required (Tableau, R, Excel, etc.)
• Data analysis tools (e.g. Excel, MS Access, Business Objects, or equivalent)
• Management of large data (e.g. Alteryx, or equivalent knowledge of ETL functionality)
• Querying data (SQL, SOQL, SOSL, etc.)
• Required - High School Diploma or GED
• Advanced level experience, seasoned and specialized knowledge in:
• Analytics, Information technology, or data-centric environment required; preferably in sales analytics
• Relational databases required (Teradata, Oracle, Access)
• Data visualization tools required (Tableau, R, Excel, etc.)
• Data analysis tools (e.g. Excel, MS Access, Business Objects, or equivalent)
• Management of large data (e.g. Alteryx, or equivalent knowledge of ETL functionality)
• Querying data (SQL, SOQL, SOSL, etc.)

Experience

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must be at least 18 years of age.
• Must be able to comply with Company attendance standards as described in established guidelines.
• Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
• Extended work hours (nights and weekends) and travel may be required

Pay Transparency

Pay & Benefits:

Competitive market salary from $110,900 - 123,200* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits You’Ll Love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) 
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** 
• Potential for annual Profit Sharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** 
• Competitive health insurance for you and your eligible dependents (including pets) 
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. 
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
• Pay amount does not guarantee employment for any particular period of time.
• 401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
• *ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
• Southwest Airlines is an Equal Opportunity Employer.
• Please print/save this job description because it won't be available after you apply.