Comptroller - Mainframe Technical Support Specialist

Applications must be filed at: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00053065

Please note that this job posting can be closed without notice and earlier than the closing date indicated in the posting if a suitable candidate is found. We encourage applicants to submit and complete the application promptly.

Are you ready to grow, make a positive impact? If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller’s Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptroller’s office serves virtually every citizen in the state. As Texas’ chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.

Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service.  Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance. 

Click here to see an inside look at the Texas Comptroller’s office!

About The Division

General description

We’re looking for someone determined to be an integral member of our Mainframe Technical Support team who will perform several different and unique functions, from assisting others with technical issues such as JCL and COBOL, to supporting the mainframe application change control product, and creating performance related reports. Tasks include reviewing overnight performance reports, providing mainframe change management support, compiling monthly reports, researching and preparing for comprehensive quarterly reports, while gaining technical knowledge and skillsets. This position is part of  a team of those who support the mainframe and understand its importance at this shop.  The team is supportive, knowledgeable, dedicated to their craft and desire to share their knowledge with others. You would be ideal for this position if you are willing to work hard, think logically, and are creative in developing solutions. You should already have a basic knowledge of mainframe skills, are a self-starter, detail oriented, can focus on the task at hand, manage your time for several number one projects, and work well with a team.  Excellent communication skills are a must.

 

Work Hours
Works hours are 8:00AM to 5:00PM, 40-hour week, Monday – Friday. Occasionally will work additional hours including weekends and holidays. Performs rotating on-call duties related to mainframe Performance and Capacity Planning support (24 x 7). Hours may change based on business need.

Teleworking may be considered if certain working conditions are met. The candidate must have permanent residency within the state of Texas and must be able to meet in office requirements, which can vary among different sections (i.e. report to office 1 day/month, 3 days/week, etc.). Travel reimbursements are not provided for teleworking.

Minimum Qualifications

• Bachelor's degree in Computer Science, Management Information Systems or related field.
• Six (6) years’ full-time work experience with mainframe system software support within a z/OS environment.

Preferred Experience:

• Experience with z/OS Db2
• Experience with CICS with mainframe hardware
• Experience with mainframe utilities 
• Experience with Systems Software 
• Experience with Mainframe Change Control products (BMC ISPW or equivalent) 
• SAS
• MXG  
• Experience with utility programs and products including: IDCAMS, CLISTS/REXX, SORT, TSO, JCL, and/or WLM 
• Teaching technical issues to developers
• Mainframe software installation techniques and methodologies.

Substitutions:

One (1) additional year of experience with z/OS, Db2, or CICS within a z/OS environment may substitute for thirty (30) semester hours of educational requirement with a maximum substitution of 120 semester hours (four years).

In This Role You Will:

• Proactively monitors job performance and performs analysis to determine reason for long running jobs.  Suggests technical solutions for improving performance.
• Manages the IBM mainframe Performance and Capacity Planning and related software environments.  Plans, installs, maintain, upgrades, and administers IBM and 3rd party mainframe related software products and provides documentation for all software changes.  Provides technical support for users and mainframe software developers for performance related issues; researches performance related problems and suggests solutions.
• Oversees studies and the preparation of reports that include study findings, recommendations, and instructions for proposed system implementations; formulates logical descriptions of problems; and devises and implements optimum solutions. Provides utilization, performance reports and other reports as requested to management.  Designs, writes, runs, and maintains monthly CPU utilization reports utilizing SMF records and/or MXG records.
• Manages work activities for short and long range mainframe related assignments, communicating with management and other team members in a timely and effective manner.  And performs other related duties as assigned.
• Participates in and performs mainframe disaster recovery activities for section including but not limited to, participating in disaster recovery hot site exercises and managing the mainframe Performance and Capacity Planning related jobs and schedules and updating documentation.

Maximize Your Earnings!

At the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start. See our benefits offering

If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Important Note To The Candidate:

Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.

Military Preference

To receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application.

• https://hr.sao.texas.gov/CompensationSystem/JobDescriptions
• Click on the occupational category for the position.

Additional MOS can be found at the State Auditor’s Office, 

Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information. Go to: http://www.texasskillstowork.com, http://www.onetonline.org, https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Applications submitted through Work in Texas:

Work In Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.

The Comptroller’s Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.

Resumes will not be accepted in lieu of completed applications. The application must contain the necessary information in the work history for the applicant to qualify for the position.

An applicant must be eligible to work in the United States to be hired at the Comptroller’s office and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.