Business Support Officer

Business Support Officer

Full Time/Permanent

£37,509pa rising in annual increments to £38,637pa incl. LW

About Us:

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were developed for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. 

About The Borough:

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. 

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.

About The Team:

The team consists of 5 other members all working for the ‘Corporate Parenting Service’. The team is responsible to assist both the ‘Children Looked After Team’ and the ‘16+ Service’, as support is provided across service. Each member will also belong to a sub service area to ensure they are able to take lead roles on specific tasks for that service. This role will support the 16+ service which is our care leavers. Currently there is one other member of staff who is managing and leading in this area, and you will be directly supporting them with daily requests and tasks while also assisting the rest of the service areas in ‘Corporate Parenting’. The team will attend the office at least 2 days a week or as requested from time to time.  This post demands a high level of flexibility, a positive attitude and ability to adapt to changes due to service needs. 

About The Role:

1. Provide comprehensive business support service as required, duties will include mailbox management, Minute Taking, Finance processing, Inputting, Storing and Archiving of data, Managing Trackers and Caseload Management.
2. Maintain IT systems, including local and corporate IT systems, Spreadsheets, working with Databases and Power Bi to be able to produce appropriate outputs, e.g. reports. 
3. Update IT systems to ensure that individual records are up to date with information required for statutory returns and local datasets, ensuring the data is up to date, accurate and reliable.
4. To work flexibly across the service, working on a range of activity to provide proactive support to service users. 
5. To manage a demanding workload in a responsive way to assist the Business Support Team Leader to meet key objectives and external regulatory requirements.
6. To ensure the professional delivery of established business processes such as database management to support the organisation.
7. To work with colleagues and team leaders to identify areas for improvement, ensuring the support offer remains appropriate for all service users.
8. Embrace new technology to support service users, to ensure that the level of support offered is flexible and in line with Lambeth’s ways of working.
9. To work methodically to prioritise work and meet deadlines.
10. Use innovative and imaginative thinking to improve service delivery.
11. In an emergency situation, work can be amended from Business As Usual (BAU) to assisting with the situation that has arisen. 
12. Undertake other duties appropriate to the post that may reasonably be required from time to time. 

Benefits:

We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including:

• Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.
• Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.
• Membership in the Local Government Pension Scheme.
• Hybrid Working.
• Employee Assistance Programme.
• Occupational Sick Pay based on length of service.
• Discounts at local restaurants.
• Discount at our Active Lambeth Gyms.
• Learning and Development opportunities, including Apprenticeships.
• Cycle to Work Scheme.
• Secure Bike Storage facilities at our Town Hall and Civic Centre.
• Trade Union Membership.

Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at  www.homeoffice.gov.uk/agencies-public-bodies/dbs.

In addition, you will also be required to undertake a Cifas check from the Fraud Prevention organisation. Further information can be found here Cifas.

Application Process:

Please use the ‘Cover Letter’ link to upload your Supporting Statement demonstrating how you meet the criteria marked with ‘A’ on the personal specification.

Please note we operate an anonymised application process.   When uploading your Supporting Statement and CV, please remove your personal details.

You must upload a Supporting Statement and CV for your application to be considered.

Contact Information:

For an informal discussion about the role, please contact Rozana Mars, Business Support Team Leader, rmars@lambeth.gov.uk.

To be considered for interview, your CV and supporting statement will clearly evidence how you meet the criteria marked with ‘A’ on the person specification:

Job Description & Person Specification

Closing date: 21st October 2025 11:59pm

We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.

We actively support applications from Lambeth Care Leavers