Quality Engineer - Enterprise Communications Platform

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

Enterprise Communications Platform provides uni and bi-directional cross-channel communications and brings an Enterprise and Customer First approach. It encapsulates domain agnostic generic technology functions into Enterprise Shared Services to promote re-usability and consistency across communication journeys.  Our platform primarily focuses on fulfillment and delivery of servicing related Customer Communications irrespective of communication channels like Email, Letters, Push Notification, SMS, WhatsApp, Secure Message Center etc.

Job Responsibilities:

• Create and maintain automated tests where possible, running in a continuous integration environment. 
• Collaborate with Product team, cross functional teams to under business requirements to come up test plan. 
• Develop and maintain a comprehensive and robust regression testing suite to ensure the stability of new features and updates.
• Conduct exploratory and manual testing to uncover potential issues and validate system behavior.
• Design, implement, and execute API testing strategies using tools like Postman or Rest Assured.
• Identify, document, and track bugs and issues, collaborating with the development team to prioritize and resolve them.
• Conduct performance testing to ensure the application meets scalability and responsiveness requirements.
• Proactively contribute to the improvement of QA processes, methodologies, and tools, with a focus on BDD, regression testing, and API testing.

Minimum Qualifications:

• Up to 5+ years of software development experience in a professional environment and/or comparable experience such as:
• Years of proven experience as a QA Engineer with expertise in BDD, regression testing, API testing, and Sauce Labs integration.
• Proficient in BDD tools and frameworks (e.g., Cucumber, Behave).
• Solid experience with automated testing tools for React applications (e.g., Selenium, Cypress).
• Experience with API testing tools (e.g., Postman, RestAssured).
• Familiarity with Sauce Labs or similar cloud-based testing platforms.
• Strong understanding of React components and architecture.
• Proven experience in building and maintaining regression testing suites.
• Knowledge of software QA methodologies, tools, and processes.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Ability to effectively communicate to internal and external business partners.
• Bachelor's degree in computer science, computer science engineering, or related experience required, advanced degree.

Best To Have Qualifications:

• Advanced certifications in BDD or test automation.
• Experience with other testing tools or frameworks.
• Previous exposure to performance testing tools beyond basic familiarity.
• Familiarity with additional security testing tools or methodologies.
• Contribution to open-source testing projects.
• Advanced knowledge of Sauce Labs features and capabilities.

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.