Senior Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 

Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally. Network & Acquirer Solutions (NAS) within GMNS drives the development of new payment services and products for the American Express Global Network Issuers, Acquirers and Merchants and is responsible for the operation of the payment network, safely and securely processing more than ~$1.6 trillion in transaction volume globally each year. The Acquirer Transaction Capabilities team within the NAS organization is at the tip of the spear of the proprietary transaction process. We power billions of transactions resulting in merchants being paid and continuing to welcome American Express cardmembers and their cards. 

Description/Overview of the Department

It begins with a Card Member using an American Express Card at one of our millions of proprietary Merchants around the world – then processing that transaction and getting the merchant paid is up to us. The Transaction Capabilities Products team is the start of the proprietary transaction process. We power billions of transactions leading to merchants being paid and continuing to welcome American Express cardmembers and their cards.

We are looking for a talented Product leader to join the ACD Products team in delivering efficient, effective, predictable, and compliant transaction processing. As part of the team, you will lead strategy, product development and delivery of solutions to merchants and partners around the world. The success of the role will depend on your ability to lead a globally distributed team, to understand and drive appropriate business architecture, to question and challenge demand through validated business benefit, and have a strong focus on detail.

You will work among high performing product, process, and engineering teams. You will have a passion for both technology and business strategy and an eye on industry trends. Working with our partners you will develop product roadmaps and prioritize features that optimize shareholder value while solving customer problems. You will enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment.

Does this sound like you?

Key Job Responsibilities:

• Supporting the development and execution of the Submissions team product vision, strategy, and roadmap
• Supporting planning and scheduling of delivery of Strategic Technology Priorities
• Owning key stakeholder communications on progress of committed initiatives.
• Owning product discovery by forming hypotheses, defining objectives and key results, and recommending options that best balance cost-benefit to achieve defined outcomes.
• Defining MVPs to meet strategic business outcomes while balancing innovation and efficiency.
• Prioritizing and coordinating initiatives to reduce friction, increase standardization and of payments solutions via continuous investigation, in partnership with Technology and Subject Matter Experts via annual, PI, and sprint planning.
• Leading, coaching and developing a team of Product Owners, Analyst, and software engineers and developers on SAFe Agile practice.
• Collaborating with the Director, and partner product teams to identify discovery outcomes and development feature backlog.
• Delivering your goals and outcomes throughout the product lifecycle, partnering with Release Train Engineer to manage cross-team dependencies.

Qualifications:

• Product Management experience in an Agile environment and with Cloud distributed systems and platforms
• Proven ability to execute against a product vision, strategy, and prioritized backlog.
• Excellent communication and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, and deliver on shared objectives.
• Relationship management skills with ability strengthen business partnerships across business units and key functional support areas.
• Ability to coach and motivate team members and foster a diverse and inclusive team culture, encouraging input and from all team members.
• Familiarity with industry standards for Merchant Payments and Payments platform is a plus.
• Demonstrated ability to analyze data and processes to identify creative solutions and drive incremental improvement.
• Ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence.
• Experience running cross-team Discovery for new products and product enhancements is a plus.
• Experience working in a dynamic environment.
• A good balance of technical knowledge and business acumen
• Ability to delegate effectively and empower and support decision-making.
• Bachelor's Degree preferred or relevant work experience

Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

·      Competitive base salaries 

·      Bonus Incentives

• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.