Manager Assistant - Global Travel & Lifestyle Servicing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The incumbent will play an important role in all strategies across the organization to help deliver on our scorecard commitments. The successful candidate will be expected to provide executional support on organizational effectiveness, colleague engagement, completion of mandatory requirements across the organization & strategic pillars.

This is an exciting global role for a hard-working and highly motivated individual looking to progress their career at American Express. The role will give exposure across our global organization of 7,000+ colleagues in 23 markets.

Being a core piece of the Executive Office of the SVP of Travel & Lifestyle Global Servicing, this role provides strategic and tactical support to the Travel & Lifestyle Global Servicing teams. The incumbent will handle a broad range of complex business and management challenges, collaborating with a variety of business partners across GS, and across our global organization.

Role Responsibilities:

• Drive a superior discipline in utilizing project management tools in managing all key initiatives that impact operations from project prioritization through all phases of the project lifecycle, identify and implement controls to ensure top compliance performance.
• Contribute to impactful and engaging presentations & engagement activities such as Monthly Performance Reviews, Senior Executive Management Deep Dives, Strategic Projects, and Town Halls.
• Coordinates activities and tasks across internal GTLS Teams and Enterprise teams.
• Have a good understanding of Call Center Management, budget components and trends, tech investments, LRP priorities, and Travel KPIs and MIS to lead to meaningful representation of the LOB.
• Help the Travel & Lifestyle Global Servicing achieve compliance goals by coordinating and tracking related activities
• Partner closely with multiple teams including GTLS Operations, TLS and GS Capabilities, Global Learning and Knowledge Management, LOBCO, GCO, CA&C, GOCM, GCCM, US Consumer and ICS on implementation of initiatives.
• Support the Colleague Engagement strategy for Travel & Lifestyle Global Servicing.

Minimum Qualifications:

• 2+ year’s experience in Travel business operations, and knowledge of premium Travel/Lifestyle/Card servicing.
• Organizational change qualification an advantage.
• Relevant degree an advantage.
• Technical understanding of our architecture and all core travel metrics and operations KPIs.
• Superior organization and planning skills with the ability to manage multiple time-sensitive projects simultaneously and work autonomously.
• Able to produce innovative, creative and impactful presentations to a variety of Senior Executives up to the Presidential level.
• Ability to work effectively and influence across departmental and geographic boundaries.
• Be able to contribute to a several tasks simultaneously, across multiple markets in an environment of rapidly changing priorities.
• Strong, detail-oriented verbal and written communication skills; ability to effectively influence and communicate complex information to a variety of audiences.
• Project management, time management and workload prioritization skills.
• Ability to work out of hours as required.
• Ability to work in fast paced, demanding, and energizing environment!

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for

Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

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