Director, Internal Fraud Governance, Program Mgmt & Reporting

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Position Overview

The Director of Internal Fraud Governance, Program Management & Reporting supports the governance framework, program execution, and reporting infrastructure for the Internal Fraud 1LOD CoE. This role ensures that policies, standards, and reporting practices are consistently applied within and across business units, providing senior leaders with clear visibility into internal fraud risks, controls, and performance. The Director partners closely with internal fraud risk management, control partners, and business stakeholders to drive effective execution of enterprise initiatives.

Key Responsibilities

• Implement and maintain the internal fraud governance framework for 1LOD, ensuring alignment with enterprise risk management standards and requirements.
• Partner with Internal Fraud Risk Management (IFRM) to equip business units with the information needed to understand risks, taxonomy, and expectations defined in the Internal Fraud Policy.
• Coordinate with 2LOD (Operational Risk Management, Compliance) and 3LOD (IAG) to support oversight and assurance activities.
• Manage the internal fraud program office, driving execution of initiatives, risk assessments, and control remediation efforts.
• Support development and delivery of the program roadmap for internal fraud, including technology deployments, training programs, and control enhancements.
• Track and monitor issue remediation across business units, escalating where necessary to ensure timely closure of control gaps.
• Collaborate with CEG, Legal, and Technology on cross-functional fraud prevention initiatives.
• Prepare and deliver reporting packages, dashboards, and presentations for senior leadership, highlighting fraud trends, risk exposure, and remediation progress.
• Ensure reporting consistency across geographies and business units.
• Provide input and analysis to inform risk appetite discussions and decision-making.
• Lead and develop a team responsible for fraud governance, reporting, and program management.
• Foster a culture of transparency, accountability, & ethical behavior through awareness and training.

Qualifications

• 8+ years of experience in program/project management, risk management, or strategic planning, with leadership experience.
• Demonstrated success managing risk or control-related initiatives within a large, complex organization.
• Strong executive reporting and stakeholder engagement skills, with the ability to translate data into actionable insights.
• Familiarity with fraud risk management, monitoring, and control processes.
• Bachelor’s degree required; advanced degree in Business, Finance, or Risk preferred.

Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.