National Retail Transitions & Optimisation Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What This Opportunity Involves:

This role will lead comprehensive transition management for retail assets entering and exiting JLL's Property Management business, ensuring seamless property onboarding and exceptional client service. Drive the end-to-end transition processes while supporting continuous improvement of JLL’s retail property management platform, staff development, and process optimisation to maximise efficiency and client satisfaction.

A Snapshot Of The Role:

Transition Management

• Provide end-to end transition leadership for retail assets entering and exiting JLL’s portfolio, establishing clear scope and success criteria for each transition project.
• Develop comprehensive transition plans with detailed milestones and maintain master tracker systems for all active transitions.
• Establish robust governance frameworks including RACI matrices, meeting cadence, and risk/issue/change control processes.
• Ensure all transitions run smoothly and meet agreed Go Live dates with nominated transition teams.
• Engage with incumbent property managers and administer RFI (Request for Information) packs.
• Coordinate and manage data room access and information transfer processes.
• Lead due diligence activities and oversee information integration into JLL systems (MRI, Prism Connect, Acumen, CAAPs)
• Ensure accurate historical data take-on to enable comprehensive reporting capabilities.
• Ensure all stakeholders understand their roles, responsibilities, and timelines during transitions.
• Track completion of milestones by the transition teams across multiple functions including:
• Finance: Banking setup, receipting processes, AP/PO/contract controls, opening balances, and settlement activities.
• Lease Administration: Tenancy schedule development, rent roll creation, options/reviews management, securities handling, and insurance coordination.
• Property Operations: Vendor setup, contract novations, site inductions, and operational handover requirements
• Marketing: Marketing fund transitions and tenant communication protocols
• Establish communication strategies to be used by the transition team for tenants, vendors, and property owners throughout transition.
• Coordinate and deliver training programs for new team members and existing staff on transition processes.
• Ensure accurate historical data take-on to enable comprehensive reporting capabilities.
• Ensure all stakeholders understand their roles, responsibilities, and timelines during transitions.
• Track completion of milestones by the transition teams across multiple functions including:
• Finance: Banking setup, receipting processes, AP/PO/contract controls, opening balances, and settlement activities.
• Lease Administration: Tenancy schedule development, rent roll creation, options/reviews management, securities handling, and insurance coordination.
• Property Operations: Vendor setup, contract novations, site inductions, and operational handover requirements
• Marketing: Marketing fund transitions and tenant communication protocols

Process Documentation and Improvement

• Review relevant transition and operational processes and procedures to optimise property management practices.

Staff Development and Compliance

• Implement processes to improve the retail team’s understanding of JLL standard platforms, processes, and procedures

Platform Optimisation and Standards

• Work with retail teams to maximise utilisation of JLL platforms and tools.
• Monitor accurate setup of MRI property data and historical information for effective Acumen reporting.

Sound like you? This is what we are looking for:​

• Attention To Detail.

• Ability to effectively deal with stressful situations.
• Able to work independently and collaboratively.
• Self-motivated; confident and energetic.
• Flexible – able to adapt to rapidly changing situations.
• Goal-oriented – able to focus on meeting all performance targets.
• Strong communicator – good presentation skills and possesses strong verbal and written communication skills; also an active listener.
• Commitment to ethical conduct.

What you can expect from us:

Flex Work Opportunities

Active Social Club

Discounts on Fitness & Wellbeing Brands

Career Opportunities with Australia's #1 Commercial Real Estate firm

Amazing Office Spaces

JLL is committed to developing and maintaining a diverse workforce. As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
 

Apply today, quoting job reference number REQ457726 .

Location:

On-site –Brisbane, QLD, Melbourne, VIC, Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.