Processing Associate

• Client Case Review & Remediation:

• Analyze and understand client case information.
• Identify gaps and reach out to clients to acquire relevant documents and information.
• Support clients throughout the remediation journey, ensuring quality and accuracy at each step.

• Performance & Productivity:

• Meet daily targets for client connects, remediation completion, and document acquisition.
• Ensure all steps of the remediation process are completed in a timely manner, following the required turnaround times.
• Regularly follow up with clients if requirements are not met.

• Customer Experience:

• Act as a partner to clients, offering support and guidance throughout the remediation process.
• Ensure a positive customer experience by providing clear communication and assistance.

• Compliance & Regulatory Requirements:

• Adhere to all regulatory requirements and guidelines issued by the Central Bank and other relevant authorities.
• Stay updated on new policies and regulatory changes.

• Training & Development:

• Complete all mandatory training within specified timeframes.
• Participate in self-nominated training to enhance knowledge and performance.
• Analyze and understand client case information.
• Identify gaps and reach out to clients to acquire relevant documents and information.
• Support clients throughout the remediation journey, ensuring quality and accuracy at each step.
• Meet daily targets for client connects, remediation completion, and document acquisition.
• Ensure all steps of the remediation process are completed in a timely manner, following the required turnaround times.
• Regularly follow up with clients if requirements are not met.
• Act as a partner to clients, offering support and guidance throughout the remediation process.
• Ensure a positive customer experience by providing clear communication and assistance.
• Adhere to all regulatory requirements and guidelines issued by the Central Bank and other relevant authorities.
• Stay updated on new policies and regulatory changes.
• Complete all mandatory training within specified timeframes.
• Participate in self-nominated training to enhance knowledge and performance.

Requirements

A. Education

• General:

• Bachelor’s degree in Business Administration, Banking, Finance, or a similar field (Must have).

• Professional:

• Minimum 3 to 5 years of related experience in a Bank or Financial Institution, focusing on AML/KYC/CDD/Periodic Review and remediation, with strong knowledge in these areas.
• Minimum 2 years of Voice Operations experience, including calling clients, managing customer requirements over calls, and remediation (Essential).
• Bachelor’s degree in Business Administration, Banking, Finance, or a similar field (Must have).
• Minimum 3 to 5 years of related experience in a Bank or Financial Institution, focusing on AML/KYC/CDD/Periodic Review and remediation, with strong knowledge in these areas.
• Minimum 2 years of Voice Operations experience, including calling clients, managing customer requirements over calls, and remediation (Essential).

B. Experience

• Industry:

• Minimum 3 to 5 years of related experience in a Bank or Financial Institution with a focus on AML/KYC/CDD/Periodic Review and remediation.

• Functional:

• 2 years of Voice Operations experience and Data Processing, as the role is hybrid (Banking/Finance/Compliance/Risk).
• Knowledge of banking systems such as CRM, BPM, Finacle, and Compliance Systems (Essential).
• Minimum 3 to 5 years of related experience in a Bank or Financial Institution with a focus on AML/KYC/CDD/Periodic Review and remediation.
• 2 years of Voice Operations experience and Data Processing, as the role is hybrid (Banking/Finance/Compliance/Risk).
• Knowledge of banking systems such as CRM, BPM, Finacle, and Compliance Systems (Essential).

C. Knowledge & Skills

• Technical:

• Excellent communication skills (Verbal, Written, and Spoken).
• Proactive, self-starter, self-motivated, and target-oriented.
• Strong analytical thinking with the ability to derive insights from case-related data.
• Excellent interpersonal skills and the ability to work under stress.
• Ability to interpret regularly updated and newly introduced policies and guidelines by the regulator (e.g., Central Bank/Compliance).
• Language proficiency in English and Arabic (Essential).
• Excellent communication skills (Verbal, Written, and Spoken).
• Proactive, self-starter, self-motivated, and target-oriented.
• Strong analytical thinking with the ability to derive insights from case-related data.
• Excellent interpersonal skills and the ability to work under stress.
• Ability to interpret regularly updated and newly introduced policies and guidelines by the regulator (e.g., Central Bank/Compliance).
• Language proficiency in English and Arabic (Essential).

D. Behavioral Competencies

• Thinking Related:

• Strong problem-solving and analytical thinking abilities.

• People Related:

• Team player, able to collaborate effectively with various stakeholders.

• Self-Related:

• Self-motivated, confident, and able to see the bigger picture.
• Assertive and able to complete all assigned tasks.
• Proven track record for high performance in a high-pressure environment.
• Strong problem-solving and analytical thinking abilities.
• Team player, able to collaborate effectively with various stakeholders.
• Self-motivated, confident, and able to see the bigger picture.
• Assertive and able to complete all assigned tasks.
• Proven track record for high performance in a high-pressure environment.