Associate - Business Analyst-Workforce Management-WFM

 Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.

Solid critical thinking, problem solving, and interpersonal skills.

Demonstrates ability to give and receive feedback with peers and business partners

Ability to work independently with minimal supervision

Must demonstrate sound arithmetic, analytical and problem-solving ability.

Ability to adapt to workload and multitask with attention to detail in a dynamic environment.

Excellent verbal, written and comprehension skills.

English language proficiency

Previous international Voice experience

Good Computer navigation skills

Should be familiar with MS Office 

Possesses necessary knowledge of business concepts to effectively perform the job

Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others. 

Commits to achieving specific objectives and takes ownership for accomplishing them.

Responsible for handling high volumes of transactions.

Effectively balances quality, timeliness and productivity standards

Self-discipline

Result orientation 

Adaptability 

Listening and comprehension skills 

Questioning and Reasoning Skills

Customer Service focus and telephone etiquette

Ability to multi task, prioritize and manage daily work activities