Assistant Manager-Voice-Customer Service

Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative team environment. If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a rewarding career journey with us.

Receive inbound calls from policyholders in a contact center environment

Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments

Accurately interpret and verify billing transactions

Respond to simple as well as complex billing inquiries from policyholders

Provide policyholders with technical support on The Client systems

Follow up with policyholders on outstanding items in a timely manner

Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program

Perform other duties as needed

Experience of up to 1 year, preferably in a customer service environment

Some post High School education preferred

Excellent telephone etiquette and service delivery skills

Strong communication skills and effective listening abilities

Effective organizational and time-management techniques

Exhibit patience and a positive outlook when working with policyholders

Contribute to an environment of accountability, collaboration and teamwork

Basic ability to navigate computers and software applications (MS Office, Word, Excel, etc.)

Able to commit to the entirety of the training program and work within a structured operations environment