Senior Manager

The candidate will be working with a range of clients and wider business practices to engineer/re-engineer, design and build strategies to help our clients as they embark on the journey to transform their operations. He/She will be primarily interacting with Operations and support leads while managing relationships with the clients. He/She must have the ability to work with clients in a consultative way, helping them translate their business objectives into process excellence and digital strategies

• Leads significant process improvement projects
• Support and track the delivery of digital and continuous improvement work for clients
• Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization
• Be able to articulately and present digital and continuous improvement concepts to senior stakeholders (internal and external)
• Develop the business case for Continuous improvement opportunities
• Work closely with aligned operations and transformation leads on opportunity identification, analysis, validation and solution sign off (CI, Analytics, Digital, Process re-design, etc.,) 
• Work with business leaders to identify and execute transformation opportunities
• Drive enterprise adoption of the tools/techniques developed while showcasing and articulating the business case and value proposition 
• Ability to effectively communicate and maintain a governance plan with internal and external stakeholders and to coach Operations on Change management

Technical Skills

• Operational planning and process management to effectively plan, prioritize and execute everyday QC operations
• Knowledge of quality assurance, process improvements, domain, etc 
• Project planning, monitoring and reviewing
• Project management skills to drive improvement projects / initiatives
• Knowledge in PM or analytics tools is an advantage

Process Specific Skills

• Preferably knowledge of the Insurance industry and its domain
• Basic Lean six sigma knowledge 
• Excellent working knowledge of MS Office 

Soft Skills

• Exposure in Consulting, preferably in L&A domain
• Fosters a spirit of collaboration and teamwork
• Conformance to policies / compliances with auditing skills and eye for details
• Excellent oral communication and presentation skills 
• Evident Problem-solving skills 
• Strong written and verbal communication Skills.

Education Requirements

• Understanding or knowledge of Digital levers (RPA, Analytics, ML and AI) would be an added advantage
• PMP / Prince2 certification would be an added advantage
• Certified Lean Six Sigma Black belt/ Green belt would be preferred

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.