L2 Desktop Support Engineer NL

WE’RE HIRING AS A DESKTOP SUPPORT ENGINEER IN AMSTERDAM, NETHERLANDS!

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

About The Role

We are seeking a proactive and customer-focused Desktop Support Engineer to provide technical assistance and ensure smooth IT operations across our organization. The ideal candidate will have a strong background in VIP support, hardware, software, and networking support, with a passion for troubleshooting and delivering exceptional end-user experiences.

Key Responsibilities

• Respond to and resolve user tickets related to hardware, software, and networking issues.
• Walk customers through installation and configuration of applications and peripherals (printers, scanners, etc.).
• Perform remote troubleshooting using diagnostic techniques and targeted questions.
• Guide users through step-by-step solutions in a clear, customer-friendly manner.
• Test and validate alternative solutions to identify and resolve root causes.
• Customize desktop applications and settings to meet user or departmental needs.
• Record, track, and document technical issues, actions, and resolutions in service logs.
• Escalate unresolved incidents to higher-level support teams when necessary.
• Conduct follow-up with users to confirm issue resolution and system functionality.
• Gather and report user feedback and potential feature requests to improve IT services.
• Create and maintain user manuals, FAQs, and other technical documentation.
• Provide on-site and remote support for VIP users, ensuring high service quality and discretion.
• Support device imaging, deployment, and configuration through the network.
• Maintain and update inventory records for IT equipment and peripherals.

Requirements

• Education: Bachelor’s degree in Information Technology, Computer Science, or equivalent professional experience.
• Experience: Proven experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
• Strong hands-on experience supporting Windows 10 & 11, Office 365, OneDrive, Intune, and ServiceNow.
• Experience working with Walk-in IT Service Centers and providing VIP Support.
• Proficiency with Windows/Linux/MacOS environments.
• Familiarity with network security practices, antivirus programs, and office automation products.
• Ability to perform remote troubleshooting and deliver clear, concise technical instructions.
• Excellent problem-solving, communication, and multitasking skills.
• Strong customer service orientation and ability to work effectively under pressure.
• Experience analyzing business requirements and translating them into practical technical solutions.
• Experience working within Agile environments and ITIL-based service frameworks.

Preferred Skills

• Knowledge of Active Directory, Group Policy, and basic networking (DNS, DHCP, VPN).
• Familiarity with MDM tools and asset management systems.
• Understanding of endpoint security and data protection practices.
• Certification(s) such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are a plus.

Benefits

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse te technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis Netherlands and be at the forefront of IT support excellence!