Customer Engagement Specialist - (ZR_28003_JOB)

BruntWork.com

Hybrid

Remote

Full Time

This is a remote position.

Schedule: 9AM - 6PM EST (40 paid hrs a week, 1 hr unpaid break)

Responsibilities:
● Follow-Up Sequence Management

Follow-up once order has been received how things are
Follow-up on quotes that are up to $500 (representing approximately 60%-70%)
Follow-up with new leads
Existing Customers who are inactive - book call with Edward
Let existing customers know of new equipment - book a meeting with Edward to see benefits

■ Execute a one-week follow-up cycle for various client segments.
■ Day 1: Make the first call attempt. If voicemail, send an immediate followup email. If connected, qualify the client and send an
introductory email.
■ Day 3: Make the second call attempt. If voicemail, send a brief follow-up email.
■ Day 5: Make the third call attempt. If voicemail, send a final email encouraging engagement.
■ Day 7: Send a final summary email (if no response) outlining the company’s capabilities and inviting them to connect.
■ Additional task - lead gen (via LinkedIn, etc)

Client Segments:
■ Contacts who received a quote but have not proceeded with it.
■ Past clients who have been inactive for 90 days or more.
■ New potential leads who have not yet interacted

Client Communication:
■ Follow a provided phone script during calls to qualify contacts.
■ Update and maintain client data and interaction notes in Zoho CRM.

Quality Assurance and Surveys:
■ Conduct QA calls for ongoing projects.
■ Make post-shipment Customer Experience survey calls to gather feedback.

Additional Duties:
■ Assist with other client outreach and calling responsibilities as needed.

Requirements

Qualifications:
● Proven experience in customer service, virtual assistance, or a related role.
● Excellent verbal and written communication skills.
● Familiarity with CRM systems (experience with Zoho CRM is a plus).
● Strong organizational skills and ability to manage multiple tasks effectively.
● Professional phone demeanor and ability to build rapport with clients.
● Self-motivated and able to work independently in a remote environment.

Independent Contractor Perks

With HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job

ZR_28003_JOB